Experience

• 

  Australian Catholic University

  • Brisbane, Queensland, Australia

  • Director Libraries

    • Nov 2022 - Present
    • Brisbane, Queensland, Australia

• 

  Victoria University of Wellington

  • New Zealand
  • Higher Education
  • 700 & Above Employee

  • University Librarian

    • Dec 2015 - Oct 2022

    I lead the Library and responsible for developing its vision, strategic plan and implementation strategies. I'm currently the Council of New Zealand University Librarians (CONZUL) representative on the Content Procurement Committee, the committee for Australian and New Zealand university libraries’ electronic resources consortia agreements and negotiations. I'm also the secretary of IFLA’s Library Buildings and Equipment Standing Committee and was formerly a member of IFLA’s Academic and Research Libraries’ Standing Committee. My current interests include open access, understanding our users’ behavior and responding swiftly, recalibrating library spaces, and creating the right environment/culture for brave and future thinking library staff.

  • University Lead for the Student Success Program

    • Sep 2019 - May 2021

    My 'other' job is leading the SSP at the University. The Program is responsible for reviewing and redesigning student services across the University. The intention is to ensure that student services are streamlined, integrated and meet the needs of our diverse student population to achieve academic success. The Program has overall responsibility and oversight of three projects: admissions and enrolments, a multi-channel student service centre, and developing a framework to support student retention initiatives, incorporating holistic advising. The work also includes improving our enabling technology and a change proposal for the establishment of Tītoko: Centre for Student Success, including a new Director position to oversee the next phase.

• 

  UNSW Australia

  • Australia
  • Higher Education
  • 700 & Above Employee

  • Director Information Services

    • Jun 2009 - Oct 2015

    Oversaw strategic direction of Information Services, including responsibility for the Library's academic and research outreach services and client support services. Also responsible for the information resources budget.

  • Director Information Resources

    • Nov 2006 - Jun 2009

    Overseeing strategic direction of the Department, including responsibility for the collection development policy and information resources budget of $14.3 million (2009).

• 

  Macquarie University

  • Sydney Area, Australia

  • Manager Information Access

    • Feb 2002 - Nov 2006
    • Sydney Area, Australia

    Responsible for leading and managing a high achieving team of professional librarians.

• 

  Southern Cross University

  • Lismore

  • Network Services Librarian and Manager Reference Services

    • Mar 1998 - Feb 2002
    • Lismore

    Improving client service both on campus and distance education services. This included instilling a focused client service culture in library staff, improving the quality and quantity of electronic services, resources and facilities, and creating physical environments that are conducive to effective research and study.

• 

  James Cook University

  • Cairns Area, Australia

  • Social Sciences & Humanities Reference Librarian

    • Jan 1993 - Mar 1998
    • Cairns Area, Australia

    Responsible for providing library services to a number of faculties. Also Integrated computing facilities within the Library thus creating ‘one stop shop’ workstations and built the first campus-wide web site which was used as a promotion and marketing tool for the campus.