Experience

• 

  Value Insights Ltd

  • IT Specialist

    • Jan 2016 - Present
• 

  Telkom South Africa

  • Senior Manager: Enterprise Data Warehouse, Leader: Business Intelligence Competency Center(BICC)

    • 2013 - 2015

    Main duties performed:Responsible EDW management functions that include resource planning, Job Descriptions, Performance Contracts, Training, Budgets, reducing staff entropy. The staff deliver data sets for Customer, Networks, Services, Billing, Human Resources, Remuneration, Financial Statements, Suppliers Managment, and Geographic Information Systems (GIS) data for Geo Spatial reporting.Responsible for establishing and Implementing Business Competency Center (BICC)o Formulating BICC strategy – includes vision, mission, objectives, road-mapo People and Organisation – includes structure, change management, collaboration and trainingo Processes and Standards – includes information demand managemento Technology enablers – information architecture and governance, report rationalization, Big Data Advance Analytics and Cognitive ComputingResponsible for Maintaining business SLAs for BI Operations and improving Customer Experienceo Extracting Translating and Loading Data functionso Optimizing and maintaining data sets for reporting and analyticso Metadata Managemento Maintaining Business and Technical Definitionso Maintaining Online Enterprise Report Catalogueo Managing scheduled jobs that deliver KPI reports for business unitso Facilitating Securing Data and Data Quality Management for the data setsImplementing new requirements by using ITIL process and BICC governance processesProcurement and vendor management for the BICC implementation and BI tools

  • Senior Manager: Data Center Services - Business Integration and Systems Support

    • 2008 - 2013

    Hosting Business Integration in BSS, OSS and Financial Systems  Utilised ITIL Processes to include the IT hosting business in BSS and OSS systemso Hosting Service Catalogue – product & service configurationo Pre-sales – opportunity, contract, customer management o Order, service activation and assurance managemento Billing and revenue accounting management Facilitate reference data configuration in the systems CRM, Order, Activation, Billing and Finance Systems Collaborate with relevant virtual teams in Telkom Business, IT and Group Finance  Facilitate Revenue Reporting, Revenue Assurance and Revenue Accounting Managed the team that provided IT support for payment production systems such as Postillion, EBPP, EDI and Enhance Fax Systems Budget, Procurement and Vendor management for systems supported

  • Senior Manager: IT Finance, Asset Compliance, Vendor Management and Governance (SOX)

    • 2006 - 2008

    IT Business Management responsibilities included: Manage the IT Business Management team IT Finance Management – Yearly budget, Quarterly budget, Actuals; KPI reporting IT Asset Management – including Compliance in EUDs, Software, and Hardware IT Vendor Management, Sourcing Process and Reporting Sarbanes Oxley (SOX) compliance for IT organisation

  • IT Specialist: IT Architecture – Billing Function

    • 2003 - 2006

    Billing Architecture duties performed: Team lead for IT Billing Architecture – includes automated and manual billing, prepaid and postpaid billing, near real- time billing Established billing value chain, functions, processes and data integration Identified the inputs and outputs to the billing and payment systems including network, payment events, customer and service data Establish the “As-Is”, Gap, and “To-Be” for Telkom billing architecture: major deliverable – use billing strategy to derive Telkom Billing Blue Print  Communicate, collaborate and obtain approval for the Billing Blue Print from business and IT stakeholders Use the Billing Blue Print to carry architecture assessment for change requests that impact billing landscape Responsible for mentoring the billing team

  • IT Specialist: IT Design and Analysis

    • 2001 - 2003

    Main duties performed: Involved in IT Business Analyst for “As-Is”, Gap, and “To-Be” for Telkom CRM, Customer Problem Handling (CPH) and Telemarketing landscape Worked with the Build, Testing, Implementation and Maintenance team for Telkom CRM, CPH and Telemarketing implementation Delivered IT Business analysis for Telkom Directory Services (Subsidiary)

• 

  Telkom South

  • Johannesburg Area, South Africa

  • IT Specialist: IT Support for BSS systems

    • 1998 - 2001
    • Johannesburg Area, South Africa

    Main duties performed: Team lead for IT changes and delivery to the BSS systems IT investigation and reporting for BSS systems Write scripts to draw information as required by business and IT to make necessary changes to the databases

• 

  Devtech Sytems Inc

  • Pretoria Area, South Africa

  • Financial Analyst and IT Consultant for Devtech Sytems Inc

    • 1996 - 1998
    • Pretoria Area, South Africa

    US-AID funded project for historical underprivileged education tertiary institutions in South Africa.•Responsible for setting up the Pretoria Office with regards to all financial and computing facilities (hardware, software, networking and security)•Managed budgeting, financial spending on human ...

• 

  University of Pretoria

  • Pretoria Area, South Africa

  • Language Developer; Computer Science Department at University of Pretoria

    • 1995 - 1996
    • Pretoria Area, South Africa

    Designed and Built Lexica language translating program for University of Pretoria

• 

  University of Oregon, USA

  • USA

  • Computer Lab Supervisor & Peer Advisor

    • 1992 - 1994
    • USA

    – Facilitated use of the computer lab by University students – Peer adviser to the Computer Science Students, Assisted Professors with accademic duties such as grading – Facilitated workshops as required by International Students Cultural Program

• 

  Telkom Kenya

  • Nairobi Area

  • Accounts Instructor, and Accounts Officer in Finance Department,

    • 1982 - 1989
    • Nairobi Area

    – Designed and delivered a Cash Accounts Course- materials, processes, functions & accounting – Facilitated costing and tarrifs for products – Managed Debtors accounts– Managed Salaries