Experience

• 

  Absa Bank Kenya

  • Kenya

  • Sales And Marketing Specialist

    • Nov 2011 - Present
    • Kenya

• 

  Barclays

  • United Kingdom
  • Financial Services
  • 700 & Above Employee

  • Retail & Business Banking

    • May 2010 - Nov 2022

    Currently – Branch Manager, Two Rivers Mall - January 2018 To DateBranch Manager,University of Nairobi Branch, Nairobi, from January 2017 - December 2018.Branch Manager, Nakumatt Embakasi branch - July 2013- December 2016Branch Manager, Enterprise Prestige Center, Nairobi - May 2010-June 2013Drive branch performance against key performance standards in all areas including: Balance sheet growth, Sales growth and income contribution, Cost performance, Credit management, Employee satisfaction, Customer experience, Operational risk and control rigor management ComplianceProvide clear direction to branch staff on the Retail and Business Banking business objectives, translating and prioritizing into business performance measures at branch level.Monitor daily branch sales performance ensuring sales and portfolio growth targets are achieved.Establish relationships with key clients or business influencers in the local area, including client visits.Drive employee development and engagement within the branch teams that results in a high performance climate and culture.Ensure the branch operates in a compliant manner and adheres to relevant internal and regulatory requirements to achieve satisfactory ratings in all audits.

  • Personal Banker

    • Nov 2008 - Apr 2010

    [November 2008-April 2010]Delivered exceptional sales performance by identifying and meeting customer needs through selling & cross-selling of all Barclays Retail products & services. Participated in specific product campaigns by ensuring that the products and solutions are explained to customers.Built effective relationships with branch staff to ensure that non-sales staff refer customers to me when they identify a particular product or service need. When selling loans and credit cards to Retail customers, completed their financial analysis and statement reviews.Captured, owned and resolved ALL customer issues identified in the branch.Monitoring to ensure the look and feel of the branch and ATM(s) are within set Barclays standards i.e. up-to-date product and marketing displays, branch and banking hall cleanliness and ATM lobby cleanliness, etcEnsuring the accuracy of each new account application, loan document, Barclaycard application and bank account mandate change. Achieving operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit. e.g. KYC and anti-money laundering regulationsFollowed the Retail end to end account opening ensuring new accounts are authorized and KYC compliant

• 

  Barclays

  • Kenya

  • Teller/Operations Assistant

    • Jun 1996 - Dec 1999
    • Kenya

    Handling of cash and cheque transactions with high level of accuracy Processing of customer Transfers with strict adherence to set controls and policies.Data capture of entries in the systemBalancing and reconciliation of auto clearing accountsProcessing Office Bills and Staff Loans and ClaimsBranch Budget and GL reconciliation