Experience

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  Element Fleet Management

  • Sparks, MD

  • Client Service Coordinator

    • Sep 1998 - Present
    • Sparks, MD

    Responsible for building, supporting & maintaining productive working relationships with clients in assigned portfolio. Takes ownership of client issues & applies critical thinking & problem solving skills to identify solutions. Participates in projects & other process improvement initiatives in order to continuously improve the clients customer service experience. Contributes to the client's ability to achieve goals by identifying client's needs and implementing action plans. * Successfully manage a portfolio of 70 accounts* Provide ongoing day to day account support recommending cost saving solutions * Collaborates with others across the organization to meet client expectations* Manage processes to optimize the productivity of the fleet* Identify client's reporting needs and effectively analyze data

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  USF&G Insurance Company

  • Baltimore, MD

  • Customer Support Specialist

    • Jan 1993 - Apr 1997
    • Baltimore, MD

    Provided service, product information & solutions to customers. Analyzed customer complaints and provided appropriate corrective actions. Ensured customer satisfaction by meeting customer needs in a courteous and timely manner.

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  PHH Corporation

  • Hunt Valley, MD

  • Customer Service Representative

    • Jun 1984 - Sep 1991
    • Hunt Valley, MD

    Effectively managed a portfolio of accounts. Responded to customer inquiries, concerns and requests about products and services. Observed and analyzed customer data in order to recommend best practices. Maintained positive relationships with multiple clients.