Experience

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  MAX Credit Union

  • Troy, AL

  • Member Services Consultant

    • Apr 2018 - Present
    • Troy, AL

    Present loan products and solutions that focus on customer needs while building relationships to offer the best outcome for the member.Process loan paperwork, verify accuracy and completeness of information. Possesses thorough knowledge of MAX products and services to be able to consistently and effectively cross-offer these products and services to our members.Possesses an extensive knowledge of consumer lending, CDs and IRAs.Assist members in establishing accounts on all online platforms. Upholds core values and builds team member and customer relationships.

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  Loan South Finance

  • Troy, AL

  • Manager

    • Oct 2014 - Apr 2018
    • Troy, AL

    Manage daily operations of branch including loan approvals and delinquency controlGuide customers through each phase of the loan and payment processesCompile production and collection reports to reflect branch's performance and productivityMaintain financial records Direct marketing efforts to expand customer base and retain existing client networkAwarded Alabama Office of the Year 2017Awarded Alabama Lowest Delinquency 2017Awarded Alabama Lowest Delinquency 2016Awarded Alabama Most Improved Office 2016Awarded Alabama Office of the Month - January 2018 and February 2018

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  TMX Finance

  • Ozark, AL

  • Assistant Manager

    • Oct 2013 - Oct 2014
    • Ozark, AL

    Assist customers through all phases of loan processMaintain customer files and update accounts to reflect payment historyCompile all administrative documents related to loan processing, title applications, and banking transactionsManage inventory of all supplies and ordersCultivate new clients through extensive marketing in the community

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  ServCold LLC

  • Troy, AL

  • Export Documents Specialist

    • Oct 2010 - Oct 2013
    • Troy, AL

    Prepared export documents for each shipment according to customer specifications and receiving country’s regulationsScheduled shipping appointments and product inspectionsGenerated orders and manage inventory using AccuplusCompiled daily inventory reports for each customer

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  Merle Norman Cosmetics

  • Troy, AL

  • Owner

    • Jul 1996 - Dec 2010
    • Troy, AL

    Owned retail franchise where I focused on client retention, sales, inventory planning, scheduling, training, advertising and accountingReceived Gold Medallion Award for superior service and product knowledge for 15 consecutive yearsConsistently grew sales and increased customer baseCreated website, promotional mailings and e-newsletter tailored to client base and targeted audience

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  PRESTIGE MARKETING

  • Memphis, TN

  • Senior Product Consultant

    • Jan 1994 - Jan 1996
    • Memphis, TN

    Marketed cookware products in area department storesScheduled and trained product consultantsRecognized by Calphalon as a “top seller” with $1 million in cookware sales for two consecutive years