Experience

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  Housing Authority of Baltimore City

  • United States
  • Government Administration
  • 200 - 300 Employee

  • Program Analyst

    • Nov 2021 - Oct 2022

    -Evaluate and analyze existing program operations, procedures, and workflow in a variety of agency program areas, for reporting to the Senior Vice President, Vice President and other managers of the Housing Choice Voucher Program (HCVP).-Identify information gaps and/or deficiencies and prepares comprehensive written reports advising on complex issues, summarizing findings, making recommendations and providing advice to facilitate increased efficiency and effective operation.-Report and communicate ongoing systematic problems and program issues, which interfere with quality customer service and productivity to the Senior Vice President and departmental managers.-Monitor, analyze and interpret service area output; Record individual production; creation of reports to measure productivity, goal achievement, and regulatory compliance in collaboration with Policy & Operations Analyst.-Identify workflow inconsistencies, propose alterations and develop new initiatives to achieve maximum efficiency.-Observe day to day challenges and program issues in assigned service area and provides input for optimization to Senior Level Management.-Attend meetings to provide technical input; participate in systematic problem solving, for the purpose of sharing, collaboration and integration

  • Veterans Affairs Supportive Housing Program Specialist II

    • Oct 2020 - Nov 2021

    -Serve as departmental liaison for the Housing Choice Voucher Program (HCVP) for applicants, tenants, property owners, the Department of Veterans Affairs Veterans Affairs Supportive Housing (VASH) division and other agencies.-Case management responsibilities, coordinating with social workers and other human service professionals; referring and supplying applicants and participants with community-based information, housing agencies, shelters, fair housing interventions, Legal Aid Society, and government sponsored social services agencies as warranted.-Compose and provide detailed analysis for senior level management concerning current or impending vacancies, develop means of filling vacancies with the most eligible applicants from waiting lists.-Verify household composition and income to initiate re-examinations, relocations, and interim changes, according to the Department of Housing and Urban Development (HUD) procedures and regulations.-Communicate with property owners and tenants to explain HUD regulations and contract terms and amendments.-Approve, negotiate or disapprove rents, conduct rent reasonableness studies, arranges for unit inspections, and prepare required documents for establishing assistance payments; in addition to performing rent calculations on all approved units to determine contract rent, tenant portion, and housing assistance.-Gather evidence and prepare cases for presentation at hearings concerning terminations and repayment of funds. Investigate accounts to determine terminations or payment reimbursements.-Respond to complaints from private and public sectors, mediate and arbitrate landlord/tenant disputes, negotiate fair and equitable solutions to problems involving repairs, rent, and maintenance.-Devised new initiatives and implemented procedure to efficiently house new departmental admissions for effective operational output.-Train and educate HCVP staff, new tenants and other agency employees.

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  The National Center for Children and Families

  • Washington D.C. Metro Area

  • Case Manager

    • Aug 2019 - Oct 2020
    • Washington D.C. Metro Area

    -Engage and build relationships with families to understand the complex family dynamics that led to homelessness.-Coordinate the development of an individually tailored family case plan that delineates specific goals, objectives, and timeliness within 3 days of intake.-Provide task-centered couns...

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  HealthCare Access Maryland

  • Baltimore, Maryland

  • Care Coordinator

    • Mar 2018 - Jul 2019
    • Baltimore, Maryland

    -Provides intensive case management services to 40-50 individuals on a continual basis in a health care setting. -Assist with on-boarding and training new hires within the collaborative initiative and departmentally. -Conducts comprehensive patient assessment that complements the participating ho...

• 

  Johns Hopkins University

  • Patient Access Specialist

    • Jun 2015 - Jun 2017

    -Receive inbound contacts (calls, emails, faxes, etc.) from patients and physicians requesting services within JHMI. -Coordinate complex appointment scheduling linking consults and ancillary services required for assigned specialty services within the department, maintaining patient demographic a...