Experience

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  RAPID DESPATCH LOGISTICS LTD

  • United Kingdom
  • Transportation, Logistics, Supply Chain and Storage
  • 1 - 100 Employee

  • Director

    • Jun 2022 - Present

  • Group Operations Manager

    • Aug 2015 - Sep 2022

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  Rapid Despatch Logistics

  • Farnborough, Southampton, Reading

  • Operations Manager

    • 2005 - Aug 2014
    • Farnborough, Southampton, Reading

    Initiated a satellite operation in Farnborough including all site/ driver and staffing requirementsPlanned sales strategy and established over budget turnover within 6 monthsIncreased turn over instigating storage/ fulfilment sector of business.Assisted in staffing issues in both Southampton and Reading Offices.Managed/ increased client base including regular visitors to insure KPIs are met and general customer satisfaction achievedResponsible for all aspects of pay role, credit control and customer service

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  Drivers Direct

  • Branch Manager

    • May 2004 - Nov 2005

    Key Duties:Providing quality drivers and warehouse staff to the logistics industryPlanned, opened and managed the Southern Regional Office (based in Southampton)Recruited sales and customer service team and managed the office on a day to day basis (reporting to the Company board).Responsible for sales and marketingSourced a client base including Harris Transport, Inchcape Automotive and Serco (Premier Prison Services)Project managed implementation of provision of services to key clientsFacilitated meetings with clients at regular intervals to review service offeringResponsible for resolution of complaints when escalated to a strategic levelWithin six months reached and maintained a profit margin of £4000 per week (within budget constraints).Managed all aspects of salaries and credit control.Complied with working/ driving legislations and regulationsProject managed national recruitment resulting in 50 staff placements covering various rolls/

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  Gazelle Logistics

  • Basingstoke, Reading, Andover

  • Company Operations Manager

    • May 1999 - Jun 2004
    • Basingstoke, Reading, Andover

    Key Duties:Providing National and International Logistics (same day and overnight services)Responsible for Customer Services Team, Distribution Team (25+ drivers) and Warehousing/ fulfilment.Key role in project team setting up 2 new branches including recruitment, marketing, sourcing suitable premises.Maintained client base (including blue-chip clients such as the AA, Eli Lilly) facilitating client meeting to review key performance indicatorsFleet managed up to 30 vehicles over 3 sites.CPC Training Controller 2002 - 2003Received and allocated customer bookings (average 600 per week)Tracked progress of work allocated and managed customer expectations accordinglyResponsible for ensuring appropriate maintenance of fleet of 25 vehiclesResponsible for 24 hour 'on call' services.

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  City Sprint (formally Delta)

  • Branch Manager

    • Jan 1999 - Jan 2002

    Key Duties:Managed controller and sales teamFacilitated meetings with clients to review service Attended sales meetings with the sales team

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  City Sprint

  • Office Manager

    • Jan 1996 - Jan 1997

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  Delta

  • Driver

    • 1900 - 1900