Experience

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  RSM US LLP

  • United States
  • Accounting
  • 700 & Above Employee

  • Project Management Senior Associate supporting Culture Diversity and Inclusion

    • Apr 2022 - Present

  • Office Manager

    • Jan 2020 - Apr 2022

    - Manage administrative support group for office of 220 employees including coordinating coverage, monitoring volume and workflow, process improvements, quality of work products and budgets.- Provide effective leadership to employees and teams through: planning appropriate staffing levels; interviewing, selecting, orienting, and training; communicating performance expectations and providing feedback on performance, recognition, coaching, employee counseling reports and discipline including termination; creating career growth opportunities and employee development plans. Serve as a career adviser to 5 employees, providing consistent and timely feedback on performance and work product.- Help facilities manage office equipment and supply needs- Coordinating office building/facility matters- Serve as a resource for staff who have questions regarding office policies and procedures- Attract, lead, motivate and retain the administrative and facilities team

• 

  Catalent Pharma Solutions

  • Baltimore, MD

  • Senior Administrative Manager

    • May 2019 - Jan 2020
    • Baltimore, MD

    - Directs, trains and supervises the work activities for the receptionists at both locations- Supervises and coordinates overall administration activities- Responsible for food ordering program, setting up policies and procedures to ensure adherence by company employees- Responsible for maintaining the appropriate level of office supplies at each location and in central areas easily accessible to employees- Responsible for ensuring the appropriate amount of conference room supplies are stocked and available as needed for meetings/conferences (includes the sodas, waters and coffee supplies)- Works closely with other administrative support personnel not directly responsible for to ensure overall coordination and support for all departments- Streamline the office supply purchasing and work with vendors to negotiate the purchase of office supplies- Work with facilities & IT in conjunction with office moves, new space configuration and related space planning activities- Place orders as directed for new furniture, preplacement of broken items and coordinate special requests thru HR and Finance as needed- Work with HR on onboarding needs with new hires- Oversee (with Senior Leadership approval) the enhancements and ongoing upkeep of all reception/lobby areas; to include artwork, flower arrangements, signage, etc..- Coordinate and negotiate vendor agreements- Support all functional areas throughout the company as required- Participates as needed in special department projects

• 

  RSM US LLP

  • Baltimore, Maryland Area

  • Office Manager

    • Jul 2015 - Apr 2019
    • Baltimore, Maryland Area

    - Manage administrative support group for office of 220 employees including coordinating coverage, monitoring volume and workflow, process improvements, quality of work products and budgets.- Provide effective leadership to employees and teams through: planning appropriate staffing levels; interviewing, selecting, orienting, and training; communicating performance expectations and providing feedback on performance, recognition, coaching, employee counseling reports and discipline including termination; creating career growth opportunities and employee development plans. Serve as a career adviser to 5 employees, providing consistent and timely feedback on performance and work product.- Help facilities manage office equipment and supply needs- Coordinating office building/facility matters- Serve as a resource for staff who have questions regarding office policies and procedures- Attract, lead, motivate and retain the administrative and facilities team

• 

  Maryland Volunteer Lawyers Service

  • Baltimore, MD

  • Operations Manager

    • Apr 2010 - Jul 2015
    • Baltimore, MD

    - Analyze current processes to drive the development and implementation of new processes that maximize the efficiency and effectiveness of the company.- Formulate, implement, and document departmental and organizational policies including monitoring adherence to rules, regulations and procedures- Assist with recruitment and placement of staff, develop organizational policies, and provide assistance and input for performance evaluations- Administer and manage fundraising and client management databases- Supervise interns with large-scale mailing, research and other special projects- Monitor, manage and improve efficiency of support services including serving as main point of contact for troubleshooting systems such as IT, HR, and accounting- Coordinate, manage and monitor IT systems and equipment including reworking and maintaining shared facilities such as the file server- Facilitate coordination and communication between support and executive staff by developing policies and procedures for organizational silos- Research and support marketing activities- Design ads, invitations, posters, and other graphic design tasks, and maintain organizational branding as needed- Draft correspondence, grant proposals and other written materials to a variety of constituents- Liaison with top management to contribute to developing courses of action for day-to-day and special projects- Suggest, implement and manage operational plans such as wide-scale computer upgrades, phone systems, and client management database migration- Assist development department with events planning, coordination, and database management- Manage relationships with outside vendors to ensure best possible service and to maintain efficient bottom line- Represent the Executive Director to a wide range of internal and external contacts

• 

  Episcopal Community Services of Maryland

  • Baltimore, MD

  • Executive Assistant

    • Feb 2007 - Dec 2009
    • Baltimore, MD

    - Implemented systems and protocols to maintain a smooth and efficient office environment- Developed and maintained volunteer and client management databases, as well as employee intranet- Spearheaded organization-wide transition to a no-cost, web-based email system through Google for Organizations including developing all documentation and proving all staff training and troubleshooting- Held treasurer position of local chapter of the Religion Communicators Council- Maintained organizational website content using Adobe Dreamweaver- Designed mail pieces, newsletters, holiday cards, as well as assisted with continuance of organizational brand via letterhead and website- Provided IT support to employees including troubleshooting issues, updating systems, and providing training on new and existing systems- Acted in a management capacity by creating documentation for workforce technology training- Maintained comprehensive records for crisis communications and emergency action- Responsible for human resources tasks such as maintaining new employee paperwork, serving as first point of contact for benefit information, and updating all mandatory federal policy signs- Drafted a variety of correspondence and grant copy to a varied base of constituents- Served as a liaison between staff and IT contractor- Planned and coordinated all Board of Trustees and staff meetings, luncheons, and events- Maintained a schedule for the Executive Director- Maintained office supply inventory including managing organization-wide ordering process

• 

  Armada Consulting Group

  • Timonium, MD

  • Executive Assistant

    • Jul 2005 - Feb 2007
    • Timonium, MD

    - Maintained a schedule for managing partners and executive staff including planning and arranging travel- Served as the first point of contact for all clients- Coordinated large client meetings including making catering arrangements and presentations- Directly supported executive staff to provide clients with efficient and effective customer service- Developed systems and procedures to establish smooth daily operations- Responsible for maintenance of regular server back-ups