Experience

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  American Hydrotech, Inc.

  • Chicago, Illinois, United States

  • Front Desk Administrator

    • Sep 2023 - Present
    • Chicago, Illinois, United States

    In my role as a Front Desk Administrator, I am responsible for the smooth operation of the entire office via greeting and directing visitors, office & kitchen supply maintenance, calendar management, travel coordination, expense reporting, and providing general customer service. Key Accomplishments: ► I am a driven, self-motivated Corporate professional who exhibits the following: proficient in communicating information to customers and upper management (both written & verbal), possess strong attention to detail, profoundly experienced with MS Office and Google Workspace (among other office-based applications and technologies).► Extremely experienced with CRM software (i.e., Salesforce, SAP, etc.), ability to complete tasks and assignments in a timely fashion while working in a fast-paced environment, demonstrates a high degree of professional conduct, handles multiple activities with short turn-around times to meet customer needs, encapsulates a desire to contribute to overall team efforts.

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  The Jacobson Group

  • Chicago, Illinois, United States

  • Senior Administrative Specialist

    • Sep 2022 - Jan 2023
    • Chicago, Illinois, United States

    As the Senior Administrative Specialist, I had the opportunity to directly impact The Jacobson Group’s employee, client, and candidate experience and corporate brand by being the voice and face of the organization. This role, I was responsible for performing administrative and clerical duties to support business operations and ensuring the efficient and timely submission of outputs and business reports. Key Accomplishments: ►Assisted the executive management in tracking and analyzing key data, troubleshooting technical issues and coordinating with tech vendor support, and responding to clients'; and candidates’ inquiries and concerns or leading them to the correct personnel for their business needs. ► Interacted significantly with staff at all levels and from all departments of the organization. This role supported administrative, corporate, and technology operations initiatives.

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  eXp Realty

  • Remote

  • eXp Care Concierge

    • Apr 2022 - Jun 2022
    • Remote

    Engaged in providing “white glove” service to the over 81, 000 Real Estate agents within a virtual and fast-paced environment and assisted the agents with questions via the eXp World metaverse. The primary function of this role was to direct agents to where they need to go for help within all areas of the company.Key Accomplishments:► Governed support, insight and guidance to help the agents soar to their highest potential.► Diligently supply real-time assistance through extensive research of eXp’s platforms, tools and resources.

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  @properties

  • Chicago, Illinois, United States

  • Contract Administrator - Commission Payouts Team

    • Oct 2020 - Oct 2021
    • Chicago, Illinois, United States

    Directed all day-to-day operations according to the size and complexity of projects. Liaised with Executive Managers and C-levels in large and small corporations to certify the proper execution of projects and other procedures. Evaluated and authorized all relevant paperwork for each sale/rental transaction and provided feedback to agents regarding missing or incomplete documentation. Crafted monthly project reports and delivered excellent presentations at various meetings.Key Accomplishments:► Successfully measured commissions based on performance targets while ensuring correct processing and timely payment.► Exceeded expectations by designing compelling presentations and timely preparation of 20 meeting agendas, resulting in signing multi-million dollar contracts with the company.

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  Brookfield Properties

  • Chicago, Illinois

  • Contract Administrator - Asset Management

    • Jul 2016 - Sep 2020
    • Chicago, Illinois

    Business Administration is my passion. At Brookfield Properties Retail, I actively directed small teams, national operations Senior Directors, and Tenant Coordinators regarding all present versions of contract forms and guidelines. To achieve operational excellence, I performed numerous asset estimation reviews, including suggestions of materials and analysis of production costs. I developed positive working relationships with internal colleagues, vendors, and clients to maximize team synergy and efficiency.Key Accomplishments:► Collaborated in regulation of contract documentation process while acting as a point of contact between executives of the Asset Management and Tenant Coordination departments.► Cooperated with accounting departments in processing invoices, expediting payments, and tracking receipts.

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  Human Resources Management Association of Chicago

  • Chicago, IL

  • Membership and Administrative Coordinator

    • Aug 2015 - Mar 2016
    • Chicago, IL

    Equipped with management capacities, I instigated several tasks, such as governing new-members placements, backing up receptionists, and responding to inter-departmental requests. I commanded all office operational functions, including improvement of maintenance requests from kitchens and mailrooms. I ensured modernizing of detailed records in clear and well-defined filing system. I systematized meeting schedules for each department and ensured promptness of conference rooms and other meeting spaces.Key Accomplishments:► Acknowledged for evolution and application of annual and bi-annual conferences, seminars, and special events.► Amply obtained meeting space and catering contracts while liaising with conference attendees.

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  American Association of Medical Assistants, Inc.

  • Chicago, IL

  • Administrative Assistant

    • 2012 - 2014
    • Chicago, IL

    By leveraging my management abilities, I monitored routine activities, such as creating business reports, forms, and correspondences alongside structuring content. I appraised travel expense documents, ordered supplies, and rendered filing system for the Director of Accreditation. I used computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.Key Accomplishments:► Directed executive office jobs, including delivery of mail and dealing of record retention program, engaged vendor accounts, and analyzed budgets/expenses.► Carefully provided real-time scheduling support by reserving appointments and inhibiting conflicts.

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  Holiday Inn Express & Suites

  • Ottawa, IL

  • Front Desk Associate

    • 2012 - 2012
    • Ottawa, IL

    Checked guests in and out of the hotel with a friendly and helpful attitude, answer general questions at the front desk and over the telephone as well as book and modify reservations for guests. Seasonal Employment starting from 5/2011-9/2011 & 5/2012-9/2012.Key Accomplishments:► Attained exceptional customer service while checked guests in and out of the hotel with a friendly and helpful attitude. ► Controlled all monetary transactions as well as receipts and efficiently work through the hotel's computer booking system called Opera.

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  United Suppliers

  • Henry, IL

  • Administrative Assistant

    • 2011 - 2012
    • Henry, IL

    Performed a wide range of office support activities for the employees and management staff to assist the organization's resourceful operation. Key Accomplishments:► Managed general clerical duties including photocopying, fax, and mailing; maintained an electronic and hard copy filing system.► Achieved strict confidentiality with sensitive information, financial documents, client records, and personal matters.

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  The Results Companies

  • Streator, IL

  • Customer Service Supervisor

    • 2010 - 2011
    • Streator, IL

    Strategically establish call centers in communities with small-town values, where courtesy and empathy are a way of life.Key Accomplishments:► Negotiated with vendors regarding supply inventory, training materials, employee events, and job fair venues following corporate policies.►Handled all requests, inquiries, and complaints from customers in an expeditious manner following company guidelines and procedures.

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  Bord-Eau Restaurant & Wine Bar

  • Streator, IL

  • Food Service Coordinator

    • 2010 - 2010
    • Streator, IL

    A luxury Michelin-starred fine dining restaurant.Key Accomplishments:► Professionally assisted with the preparation of customer orders and served according to their specifications.► Knowledgeable on food, beverages, and service techniques as well as being compliant to all safety and sanitation procedures according to policy specifications.

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  Several Staffing Firms

  • Chicago, IL

  • Executive Administrative Support

    • 2007 - 2009
    • Chicago, IL

    While in between permanent positions, I utilize my time and keep my clerical skills sharp by providing temporary administrative services to some of Chicago’s top companies, such as PepsiCo, KPMG, Clear Channel Communications, and General Growth Properties.Key Accomplishments:► Responsible for heavy calendar, expense reports, and travel reports management; perform payroll duties and manage invoicing and billing processes.► Welcome and direct guests, visitors and customers with a warm, inviting greeting either in person or on the telephone; answer inquiries to the best of my ability or direct them to the appropriate staff.

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  Duff & Phelps

  • Chicago, IL

  • Executive Assistant

    • 2007 - 2007
    • Chicago, IL

    The premier global valuation and corporate finance advisor with expertise in complex valuation, dispute consulting, M&A, and restructuring.Key Accomplishments:► Utilized analytical ability to gather and summarize data for reports, find solutions to various administrative problems and prioritize work.► Proven demonstrated ability to manage multiple tasks, peak workloads, and changing priorities with appropriate judgment.

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  Adler Planetarium

  • Chicago, IL

  • Executive Assistant/Junior Project Manager

    • 2006 - 2007
    • Chicago, IL

    Founded in 1930 and is America’s first planetarium.Key Accomplishments:► Prepared PowerPoint presentations, coordinated domestic/international travel arrangements, scheduled conference/meeting rooms, along assimilating the distribution of agendas per executive request.► Organized and prioritized large volumes of information for quick access and historical reference.

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  Grant Thornton

  • Chicago, IL

  • Executive Assistant

    • 2005 - 2006
    • Chicago, IL

    The sixth-largest accounting and advisory organization.Key Accomplishments:► Administrative duties consist of coordination of all aspects of conferences/meetings, maintaining appointment calendars, email correspondences, and reconciliation of expenses. ► Shielded executives from unnecessary distractions, as tact and judgment dictated.