Experience

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  European Trade Union Institute (ETUI)

  • Content Writer

    • Apr 2021 - Present

    I create material for online training courses for trade union members. Topics covered include migrants rights, gig economy and European social dialogue. I research subject matter, and develop and produce for consumption by course participants. (I am a subcontractor.)

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  Self-employed

  • Remote

  • Freelance Content Writer

    • Feb 2016 - Present
    • Remote

    I have carried out various short freelance writing projects for a small number of clients, while carrying out ongoing freelance work for the careers advice startup Success at School (see separate listing).

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  Success at School

  • Web Editor (Freelance)

    • Feb 2016 - Present

    My freelance work with careers advice website Success at School spans all areas of online marketing and communications, from producing regular mailouts to the organisation's email subscribers, to planning, organising, researching and writing careers advice content for the site's 1M+ annual visitors. I have also researched and written print guides linking school subjects to careers and on apprenticeships, university, STEM subjects and for parents.

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  Changing Faces, UK

  • Web Content Writer

    • Oct 2020 - Mar 2023

    From October 2020 to March 2021, I helped Changing Faces transfer content to their new site, as well as working with colleagues across teams (heads of departments) to create new content. I upgraded content so that it was better suited to the web, carrying out keyword research and SEO best practices.From March 2021 until March 2023, I provided ongoing support to the digital team. A major project I worked on was the development of a new condition-specific information section for the website. This has involved researching and writing content on a range of visible differences and disfigurements and liaising with internal and external stakeholders to ensure the content is of the highest standard. From April 2022 to March 2023, these condition-specific pages generated 34,000 visits, representing 8% of unique page views on the website according to Google Analytics data.

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  Cambridge Software Ltd

  • Cambridge, England, United Kingdom

  • Web Content (Freelance)

    • Sep 2015 - Jun 2016
    • Cambridge, England, United Kingdom

    I wrote occasional articles and content for the Cambridge Software website on a freelance basis from mid-2015 to mid-2016.

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  SOS Children's Villages UK

  • United Kingdom
  • Non-profit Organization Management
  • 1 - 100 Employee

  • Digital Marketing Manager

    • May 2015 - Feb 2016

    I managed a team of 2 and oversaw the charity's digital marketing strategy. I also oversaw the design and development of the website rebrand.

  • Website Editor

    • Feb 2013 - May 2015

    Responsible for shaping and delivering SOS Children's digital marketing strategy.Key responsibilities: - Write, edit and manage online content for SOS Children's website, including news content, informational content and sales-orientated content (using Plone content management system, requiring working knowledge of HTML)- Run tests and e-commerce conversion optimisation exercises on key sales pages (using Google Analytics)- Ensure website is always well-optimised for performance in searches (SEO) by keeping abreast of developments in SEO, and ensure that the site provides a seamless user experiences- Email marketing - monthly email newsletter, drip marketing campaign (using Mailchimp)- Creating and monitoring Google adwords campaigns- Support charity's social media accounts (Twitter, Facebook, Google+)- Managing IT developers- Project managing website redesign- Interviewing and testing candidates for digital marketing vacancies- Managing volunteers

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  Huntingdonshire District Council

  • Customer Service Advisor

    • Oct 2012 - Feb 2013

    Working over the phone, I advised customers on a range of council matters, from recycling and bins to planning matters, council tax and benefits enquiries.

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  Uttlesford District Council

  • Saffron Walden, England, United Kingdom

  • Temporary Assistant

    • Jun 2012 - Sep 2012
    • Saffron Walden, England, United Kingdom

    I served as a Data Entry Clerk on a temporary contract immediately after graduating, while looking for a permanent work. I supported the team inputting representations made for the public consultation on the local draft plan.

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  Coventry City Council

  • Council Tax Advisor

    • Sep 2007 - Aug 2008

    I advised customers both face-to-face and over the phone in regard to their council tax accounts, setting up discounts and exemptions where relevant and also agreeing payment arrangement where council-tax payers were in arrears.

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  Coop

  • Bulkington, England, United Kingdom

  • Sales Assistant

    • Sep 2006 - Aug 2007
    • Bulkington, England, United Kingdom

    A part-time evening and weekend job during my time at Sixth Form College, I served customers, restocked shelves, faced-up stock and supported colleagues as and when required.