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Jamie Maddaloni

Director, Support at Ridecell
Intro Book
Seasoned technology professional with expertise in software development, program management, and consulting.
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Location
San Francisco, California, United States, US
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Bio

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Jamie Maddaloni is a seasoned technology professional with extensive experience in software development, program management, and consulting. With a Master of Engineering in Computer Science and Management Information Systems from Cornell University and a BS in Interdisciplinary Science and Computer Science from Rensselaer Polytechnic Institute, Jamie has led cross-functional teams to launch software products, managed global development projects, and collaborated with clients and consultants to deliver customized SaaS solutions. He has also worked with clients such as Unilever, Hyundai Electronics America, and Sony Music, and has expertise in Six Sigma best practices, data compression, and database administration.

Credentials

  • Lightning Experience Reports & Dashboards Specialist
    Trailhead by Salesforce
    Jan, 2021
    - Apr, 2026
  • Rock Star Presenter
    Ward Certified Consulting, LLC
    Dec, 2020
    - Apr, 2026
  • Trello for Agile Teams
    Lynda.com
    Dec, 2020
    - Apr, 2026
  • Kanban Foundation KIKF
    CertiProf
    Nov, 2020
    - Apr, 2026
  • Operational Excellence Foundations
    LinkedIn
    Nov, 2020
    - Apr, 2026
  • Scrum Foundation Professional Certificate
    CertiProf
    Nov, 2020
    - Apr, 2026
  • Designing Your Success
    JVS - San Francisco
    Oct, 2020
    - Apr, 2026
  • Communicating in the Language of Leadership
    LinkedIn
    Aug, 2020
    - Apr, 2026
  • Agile Foundations
    LinkedIn
    May, 2020
    - Apr, 2026
  • Lean Technology Strategy: Running Agile at Scale
    LinkedIn
    May, 2020
    - Apr, 2026
  • What is Scrum?
    LinkedIn
    May, 2020
    - Apr, 2026
  • Agile MBA
    The Job Hackers
    Mar, 2020
    - Apr, 2026
  • LinkedIn Learning Highlights: Business Strategy and Analysis
    LinkedIn
    Feb, 2020
    - Apr, 2026
  • Relational Databases Essential Training
    LinkedIn
    Feb, 2020
    - Apr, 2026
  • Transitioning from Waterfall to Agile Project Management
    LinkedIn
    Jan, 2020
    - Apr, 2026
  • Agile at Work: Planning with Agile User Stories
    LinkedIn

Experience

  • Ridecell
    • San Francisco, California, United States
    • Director, Support
      • Mar 2021 - Present
      • San Francisco, California, United States

      At Ridecell we are reimagining and rearchitecting transportation in cities, communities, and on campuses across the world. Our software platform automates some of the hardest operational tasks involved in running a transportation system such as matching supply to dynamic demand, efficient dispatch and routing, and combining multiple service models such as on-demand, fixed-route, car-sharing, and beyond.Transportation should be easy, efficient, and available - everywhere. We help cities and large transportation providers achieve this vision by fixing age-old problems like first and last mile, enabling new models that improve rider experiences, and significantly lowering operating costs.

  • Business Owner
    • San Francisco, California, United States
    • Private Wealth Management
      • Apr 2015 - Present
      • San Francisco, California, United States

      Deliver comprehensive investment management alongside unparalleled access and real-time service for trusts and individuals.Liaise between clients, legal, and tax teams to manage intricate details of estates and trusts.

  • Mode Media Corporation (formerly Glam Media)
    • United States
    • Online Media
    • 100 - 200 Employee
    • Senior Director, Program Management
      • Aug 2012 - Sep 2016

      Led roll out and go-to-market with global sales operations, marketing, product, engineering, ad operations, technical operations, quality assurance, and data analytics to drive programmatic ad revenue growth to $14M in an emerging market. Adapt Premium Ad Exchange was the first premium Programmatic Marketplace to offer High Impact programs at scale.Directed innovation, coordinating the development and launch of over 200 digital rich media and video ad products across Mobile, Tablet, and Desktop platforms for North America, Europe, and Asia. Managed technical API integrations across 15 strategic partners in alignment with internal business, product strategy, and vision to expand sales channels.Oversaw implementation of engineering and business process changes for all Industry and Legal Compliance requirements as well as software certification initiatives: MRC, IAB, NAI, DAA, DAAC, EDAA, EU-US Privacy Shield, EU-US Safe Harbor Framework, EU Cookie Law, Consumer Privacy, Consumer Opt-Out, and Sarbanes-Oxley (SOX).Collaborated on vendor selection, contract negotiation, and vendor management.

    • Director, Program Management
      • Aug 2006 - Aug 2012

      Led global cross-functional teams to launch Mode's Monetization and Publisher cloud-based software products (partner web tools, digital ad products, operations reporting, and proprietary ad server) impacting over 10,000 publishers with 360M global audience reach and $100M revenue annually.Measured product success, defining benchmarks, and KPIs to analyze delivery metrics for continuous improvement of internal products while monitoring compliance with industry standards.Developed training materials and product documentation for all platform and ad products. Instructed international teams on new product features.

    • Independent Consultant
      • Jan 2006 - Aug 2006

  • SAP (formerly Extended Systems)
    • Program Manager
      • Sep 2000 - Sep 2003

      Oversaw global development of OneBridge Mobile Pharmaceutical, Field Service, and Field Sales applications which offered real-time push and synchronization capabilities extending ERP/CRM/SaaS systems (Salesforce, Siebel CRM, Oracle 11i, SAP R/3) to mobile devices (Pocket PC, HP Jornada, Blackberry, Palm, handheld PCs, and WAP-enabled phones).Implemented client solutions for Janssen Pharmaceuticals, FedEx, HP, Delta Airlines, Avaya, Bell Mobility, and Goldman Sachs.ViaFone was acquired by Extended Systems (2002) which was acquired by Sybase (2005) which was acquired by SAP (2010).

    • Independent Consultant: Engineering Project Manager
      • Apr 2000 - Sep 2000

      Coordinated key deliverables across sales, business development, product, design, engineering, and quality assurance, from the technical proposal stage to solution implementation and customer support. Assisted with Product ROI analysis, requirements analysis, client product demonstrations, technical partnerships, and OEM relationships.

  • Intelligroup
    • Foster City, CA
    • Principle Consultant
      • Apr 1998 - Jul 1999
      • Foster City, CA

      Following Six Sigma best practices, assisted multinational client team outlining business process and system requirements for SAP R/3 finance and cost accounting modules for European currency conversion.Client: GE Capital (Finance).

  • Deloitte Consulting
    • Foster City, CA
    • Management Consultant
      • Nov 1997 - Apr 1998
      • Foster City, CA

      Collaborated with client and consultant teams to deliver SAP R/3 finance and cost accounting modules. Implemented executive dashboard and sales reporting to streamline cost tracking and profitability analysis. Clients: Foster Farms (Consumer Packaged Goods) and Wacker Siltronic (High Technology).

  • PricewaterhouseCoopers
    • San Francisco, CA
    • Management Consultant
      • Mar 1994 - Aug 1997
      • San Francisco, CA

      Collaborated with client and consultant teams across various industries to build customized SaaS software solutions. Led onsite training for clients, partners, and end users on software tools and new business processes.Developed training materials and instructed clients and consultants at PWC Global SAP training center.Conducted infrastructure analysis, risk assessment, and business process redesign.Clients: Unilever (Consumer Products), Hyundai Electronics America (Consumer Electronics), Sony Music, MCA Records, Universal Studios, Walt Disney Imagineering, Bantam Doubleday Dell (Entertainment/Media), Chemical Bank (Finance), AT&T, and Pacific Bell Communications (Telecommunications).

  • AT&T Labs, Inc. (formerly AT&T Bell Laboratories)
    • Red Hill, NJ
    • Member of Technical Staff
      • Jun 1990 - Aug 1992
      • Red Hill, NJ

      Implemented graphical data representation to improve accuracy of digital line testing results and decrease issue response time. As database administrator, designed and implemented data compression and resizing to maximize database storage capacity. Provided remote customer support to resolve database corruption and data retrieval issues. Clients: Regional Bell Operating Companies (Telecommunications).

Education

  • Cornell University
    Master of Engineering, Computer Science, Management Information Systems
  • Rensselaer Polytechnic Institute
    BS, Interdisciplinary Science, Computer Science

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