Experience

• 

  RHA Insurance Services

  • Billericay, England, United Kingdom

  • Senior Claims Manager

    • Feb 2020 - Present
    • Billericay, England, United Kingdom

• 

  Direct Insurance Corporate Risks

  • United Kingdom
  • Insurance
  • 1 - 100 Employee

  • Senior Claims Manager

    • Feb 2020 - Present

  • Senior Claims handler

    • May 2018 - Feb 2020

• 

  RSA

  • Chelmsford, Essex, United Kingdom

  • multinational operations underwriting Team Leader

    • Oct 2017 - Apr 2018
    • Chelmsford, Essex, United Kingdom

• 

  DXC Technology

  • Basildon, Essex, United Kingdom

  • Team Leader (Non marine & aviation)

    • Aug 2016 - Aug 2017
    • Basildon, Essex, United Kingdom

• 

  Tradex Insurance Company Limited

  • United Kingdom
  • Insurance
  • 1 - 100 Employee

  • Customer Service Manager

    • Aug 2015 - Jul 2016

  • Personal injury Team Leader

    • Aug 2012 - Jul 2015

  • senior personal injury claims negotiator

    • Nov 2011 - Jul 2012

• 

  Direct Line Group

  • Romford, Greater London, United Kingdom

  • Personal Injury claims negotiator

    • Dec 2004 - Nov 2011
    • Romford, Greater London, United Kingdom

    Dealing with a portfolio of personal Injury claims both in and out of the MOJ portal within claims handling authority. Only handler to deal with all claims in the northern Ireland jurisdiction both PI & non PI. One of only 3 handlers to deal with direct claimant cases.

• 

  ERS

  • United Kingdom
  • Insurance
  • 700 & Above Employee

  • Personal Injury and litigation claims negotiator

    • Jun 2000 - Dec 2004

    Handle a portfolio of both personal injury and non PI litigation cases (approx 60 /40 split). Liaising with solicitors and the courts to settle claims by ensuring payments and court orders are actioned in time. Taking an economical stance when choosing which cases to instruct solicitors to defend the action and which ones to settle.

  • liability dispute claims (motor)

    • Mar 1998 - May 2000

    Handling a portfolio of liability dispute non Pi motor claims from cradle to grave. Dealing with both the customers own claim as well as disputing liability using case law to assist and making a recovery where possible.

  • FNOL

    • Jun 1997 - Feb 1998

    Taking reports of new claims for both motor and household insurance over the phone, completing report forms for policyholders. Arranging inspections of vehicles and property and authorising repairs where possible. Paying windscreen bordereuxs and engineers fees in between calls.