Experience

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  ADURO, Inc

  • United States
  • Software Development
  • 200 - 300 Employee

  • Director of Client Experience

    • Nov 2017 - Present

  • Client Experience Manager

    • Nov 2017 - Dec 2018

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  Cigna

  • Greater Seattle Area

  • Health Improvement Manager

    • Aug 2013 - Feb 2016
    • Greater Seattle Area

    • Manage a team of seven Health Improvement Strategists in Washington, Oregon and California responsible for creating customized wellness strategies for 800 clients. • Support the development of comprehensive, long-term wellness strategies designed to drive health benefit education, utilization and well-being of members across regional book of business.• Participated in the development of a scalable go-to-market strategy for a team of 75 Strategists serving over 7,000 clients across the country. • Designed appropriate data fields, tracking process and reporting within Salesforce to determine client outcomes, team performance and inform best practices.• Management of vendor partner services across regional book of business: vendor service review, relationship management, contract management & outcomes evaluation.

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  Healthentic

  • Greater Seattle Area

  • Business Development

    • Oct 2011 - Jul 2013
    • Greater Seattle Area

    Healthentic, Inc. was established in 2008 as a company dedicated to changing the course of wellness planning and development. Healthentic is focused on giving employers the power of whole health informatics to enable them to impact health care costs as well as continually improve worker health and productivity. Healthentic's vision and purpose is to provide comprehensive data for an organization so they can engage the right people within their organization with the most beneficial initiative. Healthentic is technology driven, analytically supported, results oriented, and customer motivated.

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  Seattle Pacific University

  • Greater Seattle Area

  • Organizational Development Consulting (part of M.A.)

    • Sep 2011 - Jun 2013
    • Greater Seattle Area

    • Provided organization development (OD) consulting within a variety of business settings including startups, large corporations and consulting firms. • Created a robust selection program to identify and develop high-potential leaders within a technology startup company. • Designed an evaluation plan for Razorfish and business strategy consultants which measured the impact of innovation workshops on business outcomes and identified internal roadblocks to employee innovation. • Participated in a leadership team assessment for a healthcare analytics company. Implemented a company-wide survey, conducted interviews, performed statistical analysis and delivered a formal presentation to relay findings and recommendations. • Developed a 4 hour workshop walking teams through a process for developing innovative solutions to real work projects. Included strategy, goals, objectives, learning framework, team outcomes, data collection, analysis and reporting.

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  Cambia Health Solutions

  • Portland, Oregon Area

  • Consultant (Health & Wellness)

    • Dec 2011 - Sep 2012
    • Portland, Oregon Area

    • Health and wellness product consulting services for Cambia Health Solutions. Provided subject matter expertise and project work in the areas of product development, client experience, website design, pilot logistics, program scalability, coach hiring, training and development. Resulted in a successful initial pilot launch and work on a second pilot across multiple national locations.

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  Kinetix Living

  • Business Development & Sales

    • Apr 2011 - Oct 2011

    • Developed & pitched customized pilot & long-term program implementation strategies for Fortune 500 corporations specifically designed to create a cultural movement, sustainable behavior change, employee health improvement and increase employer claims savings. 100% of the pitches delivered resulted in committed pilot launches.• Developed an authorized dealer channel for health insurance companies and brokers resulting in an additional 33% increase in sales pipeline growth. • Established strong working relationships with distribution channel partners at all levels within the organization from staffers to senior executives.

  • Director of Coaching

    • Jan 2008 - Apr 2011

    • Responsible for day-to-day management of 16 person Coaching team.• Formed Organizational Development and Training Department - conducted needs analysis, developed training programs to address performance gaps, improve client results and increase sales revenue. Resulted in a 75% increase in client results and a 72% increase in product sales. • Created Kinetix University, an end-to-end training program designed to properly onboard and provide ongoing leadership/professional development for 16 onsite and virtual coaches. Resulted in a 78% increase in team engagement. • Managed all aspects of launching seven new remote locations in Washington, Oregon, Idaho, Utah, California and Colorado. Resulted in 100% contract renewal and $2.8M in ongoing business from 2008-2010.• Managed the development of a virtual coaching product encompassing exercise, nutrition and a robust online community serving 10,000+ clients across six corporate accounts earning over $6 million from 2007-2010. • Developed and implemented coach hiring criteria. Hired and led training of 11 new team members to serve the expansion of our business nationally across four major corporate accounts serving over 3,000 employees within Starbucks, Regence, AMC and Yum! Brands.• Served as Coach and Account Manager for two major account launches. Created standard operating procedures for subsequent account launches. Achieved 100% client satisfaction, 200% to goal in product sales and 100% to goal in client results. • Successfully coached and maintained key strategic relationships with several senior executives including CXOs of four major accounts (Starbucks, Regence, Cobalt and Kuni Automotive).

  • Assistant Lead Coach / Program Designer

    • Jan 2006 - Jan 2008

    • Designed, tested and implemented integrated fitness, nutrition and coaching products for corporate clients and direct-to-consumer channel. • Developed training programs, assets and content to provide instruction, subject matter expertise, mentorship and support for new coaching products and tools. • Played a key role in designing the Kinetix in-person coaching product for major corporate accounts servicing over 2,500 clients. • Provided subject matter expertise to assist with the development of program materials including journals, video scripts and website content. • Led selection, planning, equipment purchasing and setup of the 4,000 square foot Kinetix Gym to accommodate Starbucks account and house coaching staff.• Established coaching routines, capacity plans and all standard operating procedures for an eight-person coaching team serving 1,500+ clients per year.

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  PRO Sports Club

  • Bellevue, WA

  • Trainer & Coach

    • 2002 - 2006
    • Bellevue, WA

    • Helped lead Committed to Kids classes, a pediatric weight management program, positively impacting the eating and lifestyle habits of children. • Served as an American College of Sports Medicine (ACSM) workshop Instructor, preparing trainers to take certification test (20+ people per class).• Personal Trainer of the Month recipient and Personal Trainer of the Year nominee out of a team of 100 trainers.