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James Udall profile image

James Udall

Sales Support Executive at Holme Dodsworth Metals Ltd
Intro Book
Customer service and event management professional with experience in team leadership, marketing, and retail.
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Location
Newcastle Upon Tyne, England, United Kingdom, GB
Skills
  • Customer Service
  • Event Management
  • Social Media
  • Team Leadership
  • Time Management
  • Show all
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Bio

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James Udall is a seasoned customer service and event management professional with experience in team leadership, marketing, and retail. He has a strong background in resolving customer complaints and creating long-term solutions to reoccurring problems. With education in Audio & Music Production from Buckinghamshire New University, James has honed his skills in customer support, auditing, and dispute resolution. With a strong foundation in customer service, event management, and marketing, James is well-equipped to deliver robust customer experiences and drive business growth.

Experience

  • Holme Dodsworth Metals Ltd
    • Newcastle upon Tyne, England, United Kingdom
    • Sales Support Executive
      • Dec 2021 - Present
      • Newcastle upon Tyne, England, United Kingdom

      - Liaise with, and be the point of contact for, all branches to ensure orders were placed correctly and delivered on time. - Investigate issues and identify the cause to prevent further occurrences. - Answer calls from prospective customers and offer service with a fair price. - General administrative tasks.

  • One Utility Bill
    • United Kingdom
    • Utilities
    • 1 - 100 Employee
    • Customer Auditing Assistant
      • Jul 2020 - Nov 2021

      - Audited supplier’s bills; successfully disputed £170,000 in incorrect billing.- Created long term solutions to reoccurring problems.- Altered customer and client terms and conditions. - Identified and monitored potentially problematic accounts to prevent loss of profit.

    • Complaints & Escalations Lead
      • Apr 2019 - Jun 2020

      - Point of contact for customer escalated complaints. - Investigated customer issues and created solutions. - General customer support.

  • Domestic & General
    • Brighton, United Kingdom
    • Resolutions Agent
      • Feb 2016 - Jul 2018
      • Brighton, United Kingdom

      - Extensive product knowledge.- Achieved the maximum authority level within the department. - Was on hand to aid my colleagues and answer their queries. - Assisted with managerial tasks to aid the team.

  • Magic Memories
    • Front Line Sales
      • Jul 2015 - Feb 2016

  • VNV Live Ltd.
    • Audio Visual Engineer
      • Feb 2015 - Jul 2015

  • Magic Memories
    • Front Line Sales
      • Jul 2014 - Nov 2014

Education

  • 2011 - 2014
    Buckinghamshire New University
    Bachelor of Arts (BA), Audio & Music Production

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Wholesale Metals and Minerals”

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