Experience

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  Speech Graphics

  • United Kingdom
  • Computer Games
  • 1 - 100 Employee

  • CXO

    • Jun 2022 - Present

    Optimising every stage of the Speech Graphics customer journey.

  • Consultant

    • Sep 2021 - Jun 2022

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  Rapport

  • Canada
  • Software Development
  • 1 - 100 Employee

  • CXO

    • Jun 2022 - Present

    Overall responsibility for optimising every stage of the Rapport customer journey, while supporting our clients in the design of differentiating experiences for their audiences.

  • Consultant

    • Sep 2021 - Jun 2022

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  DOT-C

  • United Kingdom

  • Founder & Principal Consultant

    • Aug 2020 - Present
    • United Kingdom

    Digital Optimisation and Transformation Consulting.Helping CMOs achieve maximal ROI by optimising digital operations and customer experience. Digital Strategy | Experience Design | CX | Consulting | Transformation

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  The BIO Agency

  • London, England, United Kingdom

  • Consultant

    • Aug 2021 - Present
    • London, England, United Kingdom

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  JDD Agency

  • Non Executive Director

    • Mar 2021 - Present

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  They Did I Can Too

  • Advisor

    • Feb 2021 - Present

    Directing and supporting the team in research activities, to expose insights that will shape the future of the organisation.

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  FSMarTech

  • Advisory Board Member

    • Oct 2020 - Present

    Helping Financial Services organisations get the most out of MarTech, through customer experience and service design strategy, and operational development.

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  The Vaulted Skies

  • United Kingdom

  • Songwriter, Vocalist and Guitarist

    • Nov 2013 - Present
    • United Kingdom

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  Made to Engage

  • United Kingdom

  • Managing Partner

    • Mar 2020 - Aug 2020
    • United Kingdom

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  The BIO Agency

  • London, United Kingdom

  • Partnership Development Director

    • Jun 2019 - Feb 2020
    • London, United Kingdom

    Delivering true business transformation to elevate NPS, operational efficiency and commercial performance means putting the customer first, and enabling change through internal culture, employee experience and operations, underpinned by robust and optimised technology. The BIO Agency provides an award-winning, end-to-end service, spanning vision, strategy, implementation and continuous improvement. BIO is part of Tech Mahindra, and my role involves helping clients get the most out of their technology investments, by taking full advantage of our expertise in customer experience, supported by behavioural science and a range of proven accelerator frameworks. This means we can deliver short term wins while building out the longer term roadmap.

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  Netcel

  • United Kingdom
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Chief Strategy Officer

    • Mar 2007 - May 2019

    I am primarily responsible for strategic consultancy, to define the digital roadmap for Netcel's key clients. I am also responsible for management of the client services team, comprising Account Management, Digital Marketing and Creative resources. As a member of the board, I play an active role in shaping the direction of the agency.

  • Digital Experience Strategy Director

    • Mar 2007 - May 2019

    Providing clear guidance for brands on how to maximise ROI through optimised digital customer experience. With my team at Netcel, I conduct and commission research to help organisations make informed decisions about digital service design and user experience. We then take responsibility for bringing the solution to life through interface design and technology integration, and remain jointly accountable for ongoing solution performance through our digital success programme.

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  Aurona Technologies

  • Head of Business Development

    • Jul 2006 - Mar 2007

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  Yoomedia

  • Business Development Manager

    • 2004 - 2006

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  EBS New Media

  • Sales and Marketing Manager

    • 2001 - 2004

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  Waterline

  • Marketing Executive

    • 2000 - 2000