Experience

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  BYD PHILIPPINES

  • After-Sales Service Manager - Distributor

    • May 2023 - Present

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  ANC+ Group of Companies

  • After Sales Process Specialist (Mazda | Volvo | Kia | MG | Geely)

    • Jun 2021 - May 2023

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  Ebrahim Khalil Kanoo B.S.C (c)

  • Service Advisor

    • Sep 2018 - Jul 2020

    - Advise customers about necessary service for routine maintenance. (Build Trust and Transparency)- Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs. (Interactive Walk Around)- Being the "Bridge" between the Customer and the Dealership. (Interpret Customer Concerns)- Write a brief description of the concern on the repair order to help tge mechanic locate the problem and rectify it. (Fix it First at the First Time)- Handle customer complaints and managing client communications. (Information and Follow-up)- Interpret customer concerns for the auto mechanic can easily diagnose and repair the problme correctly. Translating cuatomer repair problmes into standard repair terminology.- Providing superior customer service.- Explaining repairs to customer and costings. - Handling customer complaints.- Meet and greet customers according to standard.- Test-driving vehicles to confirm repairs.

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  LausGroup of Companies

  • Subic, Central Luzon, Philippines

  • Service Manager

    • May 2018 - Sep 2018
    • Subic, Central Luzon, Philippines

    - Creates and implements sales and marketing plans that will assure the service department is aggressively seeking new customers and markets, achieving its full sales and profit potential.- Maintains job loading and quality control systems that assure the department is operating at maximum levels.- Assigned in creating service metrics and maintains sustainability for technician productivity, efficiency, and work bays utilization. - Assist service advisers in handling and attending to customer's complaints and concerns.- Facilitates employee development through mentoring, cross training, and public seminars and trainings. Coaches and counsels employees.- Reporting for ManCom monthly presentation, Discussion of service promotions, concerns corrective action plans, and Customer View Point (CVP) achievement.- Implementation of 5'S Activity Process. (Standardization, Clearing Up, Organizing, Cleaning, and Training and Dicipline)

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  Motor Image Pilipinas Inc.

  • National Capital Region, Philippines

  • Service Executive

    • Jun 2013 - Apr 2018
    • National Capital Region, Philippines

    - Taking ownership of customer issues and following problems to resolution.- Achieves customer service objectives by completing action plans, implementing audits, identifying customer trends, determining system improvements and implementing changes.- Knowing customer service requirements by maintaining contact with customers, conducting surveys and benchmarking best practices and applying to areas of improvement. Keeping ahead of industry's developments.- Improves customer service quality results and service experience by studyinh, evaluating and re-designing process, communicatinh service metrics, monitoring and analyzing results.- Maximize customer operational performance, resources, and technical advise, resolving problems, disseminating advisories, warnings, and new techniques through Technical Service Bulletins- Emphasizing service excellence, making service plan, seasonal promotions and tracking buget expenses. Control resources and utilize assets to achieve qualitative and quantitative targets. (All year promotions such as Chinese New Year Promo, Summer Days Promo, Rainy Days Promo, and Kansha (Thanksgiving) Promo.- Accomplishes customer service human resouce objectives by recruiting, selecting, orienting, training, assigning, counseling, and diciplining employees, communicating job expectations, monitoring, appraising, and reviewing compensation actions, enforcing policies and procedures.- Maintain an orderly workflow according to priorities. (Throughput)

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  Thermo L.L.C.

  • Dubai, United Arab Emirates

  • Safety Officer

    • Nov 2012 - Jan 2013
    • Dubai, United Arab Emirates

    - Implementation of HSE policy and HSE Management system on site.- Compliance with local HSE regulations and industry standards.- Prepare Risk Assessment and implementation of control measures.- Liaise with site staff on mattees concerning Health and Safety.- Attend all safety awareness and accident prevention measures to secure a safe working place.- Instruct all employees on government and company safety requirementa through initial safety induction and ongoing training and awareness raising activities.

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  Emarat - Emirates General Petroleum Corporation

  • Dubai, United Arab Emirates

  • Service Supervisor

    • Jul 2011 - Oct 2012
    • Dubai, United Arab Emirates

    - Supervise and control work load of servicr technicians.- Schedules service work according to priority abd maintains an orderly work flow - Advise customers of necessary service repair including estimate cost.- Orders and maintains adequate supplies of parts for various models for service department inventory. - Responsible for drafting department sales and operating budget.- Make sure warranty claims are processed and forwarded to supplier.- Reviews all service technicians time clock reports and submits them to Human Resources in a timely manner.

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  CATS Motors, Inc.

  • Manila, National Capital Region, Philippines

  • Service Advisor (Mercedes-Benz and Mazda)

    • Sep 2007 - Jun 2011
    • Manila, National Capital Region, Philippines

    - Prepares appointment for customwr on the following day.- Opening job cards as per service requirements with additional requested work by the customer.- Advising customer on cost of repairs before accepting the vehicle and taking approval. - Proper follow-up with workshop to ensure repairs are completed and deadlines are met in time.- Customer information and follow-up are done on a timely basis.- Ensure pricing of details of repairs and all safety related informations are discussed with customers before invoicing is done. - Final inspection is done before personally handing over the vehicle to the customer.

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  Toyota Motor Corporation

  • Laguna, Calabarzon, Philippines

  • Quality Control

    • Oct 2003 - Mar 2004
    • Laguna, Calabarzon, Philippines