Experience

• 

  Kalabash Technology Solutions Limited

  • Lagos State, Nigeria

  • Flight fulfillment Manager

    • Aug 2022 - Present
    • Lagos State, Nigeria

    Ticket issuance with the best flight fare for passengers.Completed ticket sales, Accommodated patrons before, during and after performances.Promote ticket sales/Quote fares/Recalculate fares and re-issue tickets.Participated on week-end ticket sales that required overtime.Ticket sales: computer data entry/retrieval system for ticketing information.Responsible for calculating accurately, the expenses of flight tickets and sell to passengers.Responsible for travel arrangements such as routes and time schedules.Prepare and confirm travel arrangements for passengers by using computer and manuals to determine schedules, taxes and other necessary information for travels.

• 

  Wakanow

  • Nigeria
  • Travel Arrangements
  • 700 & Above Employee

  • Flight Fulfilment Associate

    • Sep 2021 - Present

    Responsibile for calculating accurately, the expenses of flight tickets and sell to passengers.Responsibile for travel arrangements such as routes and time schedules.Prepare and confirm travel arrangements for passengers by using computer and manuals to determine schedules, taxes and other necessary information for travels.

  • Assistant Team Lead

    • Jan 2020 - Present

    Providing feedback to management concerning possible problems and identifying areas for improvement.Responsibile for evaluating staff performance and daily briefing on new updates in the industry.Increased customer satisfaction ratings by 95% by quickly and accurately solving problems via social media platforms and handling telephone requests.Responsible for training staff on customer service operating procedures, CRM, Amadeus and social media platforms (Instagram, Twitter, Facebook, WhatsApp, Slack and Fresh chat integration).

  • Travel Consultant

    • May 2019 - Present

    Build and maintain relationships with clients maintaining customer satisfaction.Research destinations, plan and organise travels, suggest suitable travel options that best suite clients needs.Query resolution, proactively manage customers expectations to avoid customer conflict.

• 

  CoTrac Satelitte systems Abuja

  • Nigeria

  • Customer Service Representative

    • Feb 2015 - Jan 2017
    • Nigeria

    Provide customer service by conducting 24 hours vehicle surveillance and give real time location of clients vehicleIncreased customer satisfaction ratings by 90% for quickly and accurate resolution in vehicle theft recovery solving problemsResponded to an average of 100 calls on behaviour helpline during each shift and generating a historical report of vehicle location.Built long-term, loyal customer relations by providing top notch service and detailed order, account and service information.Eduacte customers how to use company systems, complete forms and obtain desired services online.