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James Mulu

Operations Assistant at IOM - UN Migration
Intro Book
Operations expert with 10+ years of experience in managing offices, teams, and projects.
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Location
Juba, Central Equatoria, South Sudan, SS
Languages
  • English -
  • Arabic -
  • Kiswahili -
  • Bari -
  • Luo -
Skills
  • Leadership
  • Management
  • Microsoft Word
  • Team Building
  • Research
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Bio

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James Mulu is a seasoned operations professional with 10+ years of experience in managing offices, teams, and projects. He holds a Bachelor's degree in Procurement and Supply Chain Management from Makerere University and a Diploma in Business Administration from Makerere University Business School.

Credentials

  • Diploma in Business Administration
    Makerere University
    Sep, 2014
    - May, 2026
  • Certificate in Nutrition Assessment
    UNHCR
    Jan, 2013
    - May, 2026
  • Uganda Advanced Certificate of Education
    UGANDA NATIONAL EXAMINATION BOARD
    Jan, 2012
    - May, 2026
  • Certificate in Computer Application
    Transworld Education Centre
    Jan, 2011
    - May, 2026
  • Grade III Teacher's Certificate
    Kyambogo University
    Apr, 2009
    - May, 2026
  • Uganda Certificate of Education
    UGANDA NATIONAL EXAMINATION BOARD
    Jan, 2006
    - May, 2026
  • Primary Leaving Certificate
    UGANDA NATIONAL EXAMINATION BOARD
    Jan, 2002
    - May, 2026
  • Basic and Advanced Securiy in the Field
    UNDSS
    Nov, 2016
    - May, 2026
  • Driving Permit
    Uganda National Roads Authority (UNRA)
    May, 2016
    - May, 2026

Experience

  • IOM - UN Migration
    • Switzerland
    • International Affairs
    • 700 & Above Employee
    • Operations Assistant
      • Nov 2016 - Present

    • Operations Assistant
      • Nov 2016 - Present

      1. Established office priorities, ensured due dates, developed and maintained efficient and effective office procedures and solutions for the problem2. Handled complaints and screened all documentation flowing in or out of the office for accuracies and submission to superiors on a timely basis3. Organized and directed office work flow, prioritized projects and resolved conflicting deadlines and schedules4. Ensured staff is provided background data in conjunction with diverse meetings to discussed, developed policies and standards within the company5. Operated and answered multiple program hotlines ranging in inquiries from technical assistance request with the provider portal to general questions about the claim appeal process.6. Tasked with monitoring a number of hotline messages and appropriately documenting and getting the messages to the correct contact on a daily basis. Returned client messages and physician messages.7. Efficiently used Quick base for all data entry and task scheduling for a number of programs.8. Collate assistance programme data in accordance with clear direction, in order to support programme reviews and informative decision-making.9. Receive and collate comments and feedback from cooperating partners, beneficiaries, and beneficiaries, to support identifying programmatic issues with a view to fostering efficient operations.10. Collate information for inclusion in reports, documents and correspondence, to support the effective work of other staff.11. Maintain relationships with a range of individuals through provision of operational and administrative support to assist in information sharing and service delivery to staff.

  • Spedag Interfreight South Sudan Ltd
    • Juba South Sudan
    • Warehouse Supervisor
      • Jun 2015 - Sep 2015
      • Juba South Sudan

  • United Nations Mission in South Sudan
    • Malakal South Sudan
    • Handyman
      • Aug 2013 - May 2014
      • Malakal South Sudan

  • ACTED
    • Maban South Sudan
    • REACH Surveyor
      • Oct 2012 - Apr 2013
      • Maban South Sudan

  • St. Kizito Nursery and Primary School
    • Lira, Uganda
    • Teacher
      • Sep 2009 - Dec 2011
      • Lira, Uganda

Education

  • 2016 - 2020
    Makerere University
    Bachelor's degree, Procurement and Supply Chain Management
  • 2014 - 2016
    Makerere University Business School
    Diploma in Business Administration, First Class
  • 2010 - 2011
    Lira Hall
    High School, Art/Art Studies, General
  • 2007 - 2009
    Kyambogo University
    Teacher Education and Professional Development, Specific Subject Areas, Distinction
  • 2002 - 2005
    Masindi Academy
    High School, High School/Secondary Certificate Programs
  • 1995 - 2001
    Bweyale Primary School
    Primary Leaving Certificate, Basic Skills and Developmental/Remedial Education

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “International Affairs”

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