Experience

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  Federal Reserve Board

  • Washington DC-Baltimore Area

  • Senior Information Systems Specialist

    • Jun 2020 - Present
    • Washington DC-Baltimore Area

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  Helping Up Mission

  • Baltimore, Maryland Area

  • Windows Network/Desktop Engineer

    • Aug 2018 - Jun 2020
    • Baltimore, Maryland Area

    • Planned and provide ongoing technical expertise throughout Azure/Office 365 migration.• Develop, document and manage GPOs across multi-domain, network environment.• Author PowerShell, VB scripts automating processes.

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  NCR Corporation

  • Germantown, Maryland

  • Windows Refresh Technician, Tier III, Team Lead

    • May 2017 - Jul 2018
    • Germantown, Maryland

    • Conduct new employee training and mentoring to bring about quick assimilation into the business culture, effectively contributing without disruption to existing clientele. • Provide nationwide remote refresh support for Windows 7/10 based terminals using SCCM. • Authored PowerShell scripting and PowerBasic programming techniques for automation, diagnosis and troubleshooting remote terminal issues and configuration tasks.

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  National Heart, Lung, and Blood Institute

  • Bethesda, Maryland

  • Windows 10 Migration Specialist

    • Oct 2016 - May 2017
    • Bethesda, Maryland

    • Backup and perform Win7 to Win10 SCCM, MDT/USMT migrations, configuration support, scripting, training for IT staff and end users, and post-migration technical assistance.• Interface with IBM BigFix to detect and correct security exposures, and other system vulnerabilities.• Install, configure, troubleshoot, and resolve incidents related to hardware, software (COTS, GOTS).

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  Sirius XM Radio Inc.

  • Washington D.C. Metro Area

  • Desktop Engineer

    • Aug 2015 - Sep 2016
    • Washington D.C. Metro Area

    • Performed Lite-Touch MDT Windows 7 to Windows 10 migration on all client workstations.• Utilized advanced PowerShell scripting techniques to automate installation tasks and setup. • Evaluate, diagnose and correct SCOM 2012 Alerts.• Discuss, evaluate and deploy monthly Windows 7 & 8.1 patches and updates using SCCM.• Simplified patch management by configuring WSUS on Win Server 2012 R2.

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  BAE Systems Information Technology

  • United States
  • Defense and Space Manufacturing
  • 700 & Above Employee

  • Windows System/Desktop Engineer

    • Dec 2014 - Jul 2015

    Brought on-board to administer technical expertise and provide help desk support during critical software migration and software transitional period.• Promoted a positive image by resolving a high percentage of incidents on the first call.• Conceptualized service management software configuration improvements.• Increased productivity by creating a script delivering file reconciliation for patch installation.

  • Windows Desktop Engineer

    • Mar 2013 - Dec 2014

    Used advanced scripting techniques to wrap customized zero-touch-installation code around software updates/patches, assembling them all into a SCCM task sequence ultimately delivering the quarterly patches/updates/enhancements to over 12,000 computer systems nationwide followed by Tier III support.• Developed a time-saving query-builder utility app for SCCM that also greatly improved accuracy.• Headed up the test teams focused on exposing and correcting implementation defects prior to release.• Created and maintained technical documentation which included Application & Information Bulletins• Engineered a VBA powered Excel workbook that was distributed to system managers in each district that recursively stepped through their servers gathering all share drive and access control lists neatly populating the data into a spreadsheet which provided the Cloud team critical pre-migration data which greatly improved the efficiency and success of the Cloud implementation and migration.

  • Senior Help Desk Technician

    • Jun 2010 - Mar 2013

    Sequestration, budget cuts and travel restrictions created an important role and I filled it becoming Technical Liaison for the brand new web-conferencing solution for high profile US Attorney meetings reporting directly to the CIO and at times the Attorney General. • Provided start to finish online meeting support• Delivered professional PowerPoint content assistance for US Attorney presentations• Managed Adobe Connect Pro web-conferencing solution for US Attorneys nationwide• Offered Tier II Help Desk Technician for the approximate 500 EOUSA end-users• Offered in-depth product support for critical applications and hardware• Accomplishment

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  America's Choice, Inc.

  • Washington D.C. Metro Area

  • Macintosh Support Technician

    • Sep 2009 - Jun 2010
    • Washington D.C. Metro Area

    Supplied answers and assistance to a wide variety of end-user issues in a mixed environment involving Mac OS X and iOS issues ranging from absolute beginner to advanced professional needs. Documented solutions and setup instructions for Mac/iOS • Designed, wrote, and developed a custom software application that automated the enrollment process for the company’s flagship web-based educational solution software which streamlined the entire process, substantially reducing enrollment processing time. Exposed enrollment security hole; recommended and ultimately implemented a fix.• Delegated as lead technical expert for Adobe Connect Pro web-conferencing solution. Saved money by brokering a deal with vendor to replace the audio-conferencing provider with a fully integrated Adobe Connect Pro audio-conferencing solution.

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  RMS Direct, Inc.

  • Frederick, Maryland

  • Director of Information Technology

    • Sep 2005 - Sep 2009
    • Frederick, Maryland

    In the face of industrywide technological advances and increased competition — took leadership of the IT and Print Production departments, modernized and retrained workforce and eliminated costs by assuming roles, working sunup to sundown restoring profitability enabling our company to compete with larger advertising firms.• Developed an application that analyzed new file uploads creating a detailed report emailing it back to the client and to our account management team saving valuable time and avoiding potential disaster by sending the wrong information to their valued customers• Responded to increased competition by reducing turnaround times from 48 to 24 hours • Successfully transformed an underperforming employee into a key member of IT staff.• Significantly increased productivity by shortening turnaround times from four days to one• Handled the majority of network administration creating a positive surplus of hours with our external support provider.

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  Capital Mailing Services, Inc.

  • Beltsville, Maryland

  • VP of Information Technology

    • Oct 1993 - Aug 2005
    • Beltsville, Maryland

    Hired as a junior programmer—promoted to IT Manager, and accepted part- ownership in the company after six years of employment. Involved in all aspects of the company with the greatest emphasis on the Information Technology side of the business.• Performing an extensive reengineering of company servers which included migrating from Novell to Microsoft and Cisco LAN technologies to allow for high availability and more efficient network operation.• Developed our own fully functional Print on Demand application. This software allowed us to compete with the larger direct-mail firms; landing large accounts while saving thousands of dollars in software licensing and support revenues.