Experience

• 

  TASKI - The Ultimate Cleaning Machines

  • Toledo, Ohio

  • Technical Support Representative

    • Feb 2022 - Present
    • Toledo, Ohio

    Customer service and tech support - NSS / Taski

• 

  NSS Enterprises

  • Toledo, Ohio, United States

  • Marketing Specialist / Customer Support

    • Jan 2020 - May 2024
    • Toledo, Ohio, United States

    Diversey/Taski purchased NSS in Feb. 2023.

• 

  SFC Graphics

  • Account Manager

    • Feb 2017 - Jul 2018

    The Account Manager acts as a liaison between the agency and the client. Overseeing relationships with clients, determining needs (short-term and long-term goals) and ensuring the agency delivers. The Account Manager works with Sales and other agency departments to complete projects accurately and timely.• Worked with client(s) to understand goals and needs for various endeavors• Developed relationships internally and communicate with different departments (graphic design, production, shipping/receiving etc.) to achieve end results.• Communicated with outside vendors; obtain quotes• Tracked and provided status updates for both agency and client for each project in process• Assisted internal departments as needed

• 

  Lucas County Auditor

  • Toledo, Ohio Area

  • Public Information Officer

    • May 2012 - Nov 2016
    • Toledo, Ohio Area

    The Public Information Officer directs the Auditor's communication efforts by increasing awareness of government services and activities. Information is regularly distributed to residents, businesses, the media, County officials and employees of Lucas County. Serve as an information resource center for the public and employees by developing and implementing public information strategies as well as coordinating internal communications. • Create and disseminate public relations materials via direct mail, website, media, newsletters and other various outlets. Work with staff to deploy information on the County website when needed.• Maintain the Lucas County Auditor’s web site (Civic Plus) and social media presence• Create and/or edit press releases for the Auditor. Coordinate with local media as needed.• Provide graphic design and layout support for the annual production of Accounting and Financial Reports (PAFR and CAFR).• Work with vendors and media outlets to obtain quotes, develop proofs ad publish materials and information.

• 

  GameStop

  • Maumee, Ohio

  • Retail Store Manager

    • Mar 2009 - Aug 2011
    • Maumee, Ohio

    Store ManagerRanked 273 on the Fortune 500, GameStop is the world's largest multichannel video game retailer. Store managers assume total responsibility for the success of the store by driving sales and ensuring that the store staff provides friendly, enthusiastic customer service, in person and on the phone. Ensure that the store is clean, well organized, and properly merchandised at all times, and that all policies, procedures, and controls are followed. Responsible for all aspects of inventory control by protecting company property and assets and ensuring that store shrink is within company guidelines.• Responsible for ensuring that entire staff is trained to acknowledge all customers in a friendly, open manner with a warm welcome, and eye contact. Ensure that every customer is thanked for shopping at our store.• Effectively manage, implement, and maintain merchandise sections, in store promotions, signage and displays, and pricing strategies according to current guidelines and time lines; ensure sections are well organized.• Recruit, hire, assess, develop, and retain people committed to outstanding customer service.• Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system.

• 

  The Image Group

  • Holland, OH

  • Assistant Account Manager

    • Feb 2005 - Dec 2008
    • Holland, OH

    Assistant Account Manager/Client Support Services• Ensure customer issues are resolved efficiently and effectively• Generate and track purchase orders, invoices, and quotes for multiple clients• Provide creative direction for orders of promotional products tailored to meet specific needs of an organizationGraphics (part time/seasonal)• Preparation of art for in-house and vendor specific procedures• Creation of digital images for e-commerce or general promotional use• Design and layout of a variety of printed collateral