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James Hom

Senior Manager, Digital Content Science at NetApp
Intro Book
Seasoned software engineer and digital content scientist with expertise in content strategy, product globalization, and cloud computing.
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Location
Cupertino, California, United States, US
Languages
  • English Native or bilingual proficiency
  • French Elementary proficiency
  • German Elementary proficiency
Skills
  • Information Architecture
  • Content Management
  • Technical Writing
  • Cms
  • Xml
  • Show all
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Bio

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Topline AI
James Hom is a seasoned software engineer with 20+ years of experience in full-stack web development, content strategy, and digital content science. He has led various teams in product globalization, localization, and content management, and has expertise in Agile methodologies, cloud computing, and technical writing. He holds an M.S. in Industrial & Systems Engineering from San Jose State University and has completed various certifications in AI, machine learning, and cloud computing.

Credentials

  • Introduction to Prompt Engineering for Generative AI
    LinkedIn
    Nov, 2023
    - Apr, 2026
  • LinkedIn AI Academy AI-100: 1 Demystifying AI
    LinkedIn
    Nov, 2023
    - Apr, 2026
  • LinkedIn AI Academy AI-100: 2 Supervised Learning with Neural Networks
    LinkedIn
    Nov, 2023
    - Apr, 2026
  • Azure Cognitive Services Essential Training
    LinkedIn
    Oct, 2023
    - Apr, 2026
  • Career Essentials in Generative AI by Microsoft and LinkedIn
    Microsoft
    Oct, 2023
    - Apr, 2026
  • GPT-4 Foundations: Building AI-Powered Apps
    LinkedIn
    Oct, 2023
    - Apr, 2026
  • Microsoft 365 Copilot First Look
    LinkedIn
    Oct, 2023
    - Apr, 2026
  • Programming Foundations: APIs and Web Services
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Agile Development Practices
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Artificial Intelligence Foundations: Thinking Machines
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • AWS Certified Solutions Architect - Associate (SAA-C01): 1 Cloud Services Overview (2019)
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Big Data in the Age of AI
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Blockchain Basics
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Cloud Architecture: Advanced Concepts
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Cloud Architecture: Core Concepts
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Digital Transformation for Tech Leaders
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Digital Transformation Tips
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Foundations of The Fourth Industrial Revolution (Industry 4.0)
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • HTTP Essential Training
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Implementing an Information Security Program
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • IoT Foundations: Fundamentals
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • IoT Foundations: Standards and Ecosystems
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Learning Cloud Computing: Core Concepts
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Learning REST APIs
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Machine Learning & AI: Advanced Decision Trees
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Machine Learning and AI Foundations: Decision Trees
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Machine Learning and AI Foundations: Value Estimations
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • RPA, AI, and Cognitive Tech for Leaders
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Web Security: OAuth and OpenID Connect
    LinkedIn
    Jun, 2020
    - Apr, 2026

Experience

  • NetApp
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Manager, Digital Content Science
      • Nov 2023 - Present

      Leading a new function to harness data science, automation, and artificial intelligence to provide content optimization and insights at scale.

    • Senior Manager, Product Globalization, Globalization Systems, and Website Operations
      • May 2021 - Nov 2023

      Leading worldwide product engineering team of 40+ developers, QA testers, and program managers to build and ship localized NetApp products. Engineering and rebranding for OEM products. Internationalization readiness and assessments.Managing all translation management technology at NetApp, including Translation Management System (TMS), terminology management, and integrations into business applications. Integrations include Tridion Sites WCMS, HubSpot CMS, MindTouch KB, and GitHub.

  • NetApp
    • Manager, XML CMS and L10n Systems
      • 2002 - 2021

      Leading international team of Tools Engineers, Localization Systems Analysts, and XML Architects encompassing all local IT tasks: infrastructure, storage, application development, end-user support, system administration, and vendor management. Led evaluation, purchase, implementation, training, and operations of XML-based DITA content management system, including authoring clients, repository, and publishing. Led several content migration projects including extraction, transformation, loading (ETL), validation, and training. Liaison with NetApp Web teams for technology and process coordination. Managing multiple aspects of content delivery including authoring quality, build automation, localization, search optimization, and accessibility. Managing localization systems operations and systems integration. Adobe Analytics power user: reporting, analysis, data warehouse. Tableau power user: visualization, dashboards, database connectivity and extracts.

  • Apple Computer
    • Content Strategist
      • 2002 - 2002

      Contract position working on HR intranet.

  • About.com
    • Guide
      • 1999 - 2002

      Guide for martialarts.about.com. Responsible for all content production and site strategy, including SEO, editorial calendar, and community building. All content I produced for About is now archived at martialarts.jameshom.com.

  • Scient
    • Content Strategist
      • 2000 - 2001

      Content strategy, information architecture, and usability engineering at one of the first eBusiness consulting firms (now part of Publicis Sapient). Developed heuristic evaluation toolkit for Scient Usability. Leader of Content Management Community of Practice.

  • Compaq
    • Information Architect
      • 1998 - 2000

      UI design and coding for WebATM, the first Web-enabled Automatic Teller Machine application. Our team built a Content Management System (CMS) leveraging NonStop SQL to supply screens and advertisements to ATM machines. Developed end-user personas, screen designs and flows, and HTML UI.

  • Netscape Communications
    • Online Architect
      • 1996 - 1998

      Content strategy for technical publications.

  • Cisco Systems
    • Senior Technical Writer
      • 1994 - 1996

      Network management products including CiscoWorks. Member of Cisco's first usability team.

Education

  • San Jose State University
    M.S., Industrial & Systems Engineering
  • Additional workshops and certifications, including:
  • San Jose State University
    B.S., Industrial & Systems Engineering

Suggested Services

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Industry Focus. “Computer Software”

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