Experience

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  Bespoke Retainment Group

  • Manchester, United Kingdom

  • Account Manager

    • Mar 2011 - Present
    • Manchester, United Kingdom

    Bespoke Retainment Group was established to offer a truly tailored and different approach to recruitment.

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  Mint Recruitment Solutions Ltd

  • Manchester, United Kingdom

  • Consultant - Business Change & Transformation - North West

    • Aug 2008 - Feb 2011
    • Manchester, United Kingdom

    Interim Business Change and Transformation recruiter for the NWRole: ➢ Networking with Clients and Candidates➢ Client, Candidate and Lead generation ➢ New Business Development➢ E2E recruitment lifecycle client and candidate side

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  Debt Connect Ltd

  • Manchester, United Kingdom

  • B2C telesales advisor

    • May 2006 - Jul 2008
    • Manchester, United Kingdom

    I was recruited based on a recommendation by my Ballooncard Director and focussed on PPI claims and insurance (Home, Life) sales. How did I do? I consistently achieved my sales targets and became a respected team member.What did I learn? If you can engage with the customer as a real person, this leads to a conversation where mutual qualification leads regularly to good business.

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  Ballooncard Ltd

  • Manchester, United Kingdom

  • B2B telesales advisor

    • Mar 2005 - Feb 2006
    • Manchester, United Kingdom

    Selling cost effective marketing to local independent businesses within the Greater Manchester area.Role:➢ Researching and producing my own target call lists➢ Cold calling the identified businesses, explaining the offering (low cost marketing) and closing the call with a verbal commitment, and securing a diary appointment for a customer service colleague (to sign the business)➢ Producing daily customer sales and diary appointment reports How did I do? I was consistently the top telesales advisor, exceeding my targets every week. My rejection rate (10%), following the customer service appointment, was also the lowest of the team. What did I learn?: I relied heavily on my interpersonal skills, product knowledge and creative thinking to achieve these results. It quickly became evident that the first minute of the call was crucial to a successful sale. I led the team when the team leader was absent, and I was also asked to coach telesales advisor colleagues.