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James Gwabila profile image

James Gwabila

Branch Optimisation Lead at Stanbic Bank Zambia
Intro Book
James Gwabila is a seasoned banking professional with 19 years of experience in Zambia, holding various leadership positions, including Branch Manager and Head Service Support, with expertise in banking, risk management, and financial analysis.
  • Claim this Profile
Location
Lusaka, Lusaka Province, Zambia, ZM
Skills
  • Banking
  • Customer Service
  • Risk Management
  • Credit
  • Retail Banking
  • Show all
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Bio

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Credentials

  • Cultivating a Growth Mindset (2018)
    LinkedIn
    May, 2024
    - May, 2026
  • Data Analytics: Dashboards vs. Data Stories
    LinkedIn
    May, 2024
    - May, 2026
  • Decision-Making Strategies
    LinkedIn
    May, 2024
    - May, 2026
  • Leading as a Highly Sensitive Person
    LinkedIn
    May, 2024
    - May, 2026
  • Leading with Innovation
    LinkedIn
    May, 2024
    - May, 2026
  • Learning to Say No with Confidence and Grace
    LinkedIn
    May, 2024
    - May, 2026
  • Creating Positive Conversations with Challenging Customers
    LinkedIn
    Oct, 2023
    - May, 2026
  • Creating a Positive Customer Experience
    LinkedIn
    Sep, 2023
    - May, 2026
  • Customer Experience: Journey Mapping
    LinkedIn
    Sep, 2023
    - May, 2026
  • Customer Experience: Service Blueprinting
    LinkedIn
    Sep, 2023
    - May, 2026
  • Service Innovation
    LinkedIn
    Sep, 2023
    - May, 2026
  • Building Rapport with Customers
    LinkedIn
    Aug, 2023
    - May, 2026
  • Building Self-Confidence
    LinkedIn
    Aug, 2023
    - May, 2026
  • Communication Foundations
    LinkedIn
    Aug, 2023
    - May, 2026
  • How to Have Compassionate Presence
    LinkedIn
    Aug, 2023
    - May, 2026
  • Speaking Confidently and Effectively
    LinkedIn
    Aug, 2023
    - May, 2026
  • Strategies to Improve Self-Awareness
    LinkedIn
    Aug, 2023
    - May, 2026

Experience

  • Stanbic Bank Zambia
    • Zambia
    • Banking
    • 500 - 600 Employee
    • Branch Optimisation Lead
      • Feb 2022 - Present

    • Senior Branch Manager
      • Feb 2019 - Present

    • Branch Manager
      • Aug 2012 - Present

      Core duties include: managing the business in terms of sales, service and ops risks.

    • Head Service Support
      • Jun 2005 - Present

    • Head Service Support(Manager)
      • Jun 2005 - Present

  • Stanbic Bank
    • Kitwe Zambia
    • TEAM LEADER FOREX
      • Feb 2007 - Sep 2011
      • Kitwe Zambia

      Was in charge of Foreign department.

Education

  • 2017 - 2020
    Unicaf
    Bachelor of Business Administration - BBA, Business Administration and Management, General
  • 2009 - 2012
    Zambia Istitute of Banking & Financial Services
    Banking and Finance, Banking and Finance
  • Evelyn Hone College
    Marketing and also an Proffessional Diploma in Banking and Finacial services

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Banking”

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