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James Gerst is a seasoned restaurant management professional with experience in customer service, food and beverage management, and team leadership. He has worked as a server, assistant manager, and restaurant manager at various establishments, including Maiwand Kabob and Hooyo's Tea. Gerst has also developed relationships with restaurant owners and retail purchases to carry coffee products at Epic Bean Coffee LLC. He holds a Practical Nursing Certificate and a Bachelor of Science degree in Entrepreneurship/Entrepreneurial Studies.

Experience

    • Nursing Student
      • 2022 - Present
      • Maryland, United States

    • Assistant Manager
      • Jan 2019 - Present

      Consistently delivering exceedingly excellent customer service while maintaining the quality standards that the founders and customers have both come to anticipate. I take pride in getting to know our restaurants regulars while creating the same welcoming environment for first time patrons.Managing the front of house fast casual dine-in and take out setting, our location seats approximately 36 individuals and can maintain a high-volume of carry out and catering orders simultaneously. We managed to stay open and infection free through the pandemic and vigilantly maintained an environment that promoted the safety of our staff and customers.

    • Assistant Restaurant Manager
      • Jun 2013 - Jan 2019

      Currently a part time assistant manager while primarily functioning as a server on the wait staff.Manager duties include:Assist the manager and owner in tracking and maintaining adequate levels of inventory.Creating and retaining longstanding relationships with customers.Train and educate new employees in the front of house.Stand in for the head manager when they're unavailable or off location.

    • Restaurant Manager
      • Jun 2014 - Jan 2015

      Responsible for scheduling employees in front of house and back of house.Schedule party reservations and catering orders.Basic HR and Accounting functions including hiring, firing, training, payroll, register tip outs, register balance and deposits, and conflict resolution.Maintain adequate levels of inventory and place orders with various suppliers.

    • Founder
      • Nov 2016 - Sep 2019

      Hooyo's Tea creates bold loose-leaf tea blends with a mouthful of flavor in every sip! Each of our blends are handcrafted using all-natural ingredients and you can taste the delicious difference that our dedication to flavor has helped us create.Inspired by our love for our flagship blend of Somali Spice Tea, we’ve committed to donating a portion of our profits to help improve education systems in Somalia through our partnership with the Africa Educational Trust.

    • Founder
      • Nov 2016 - Sep 2019

  • Epic Bean Coffee LLC
    • Baltimore, Maryland Area
    • Vendor
      • Sep 2015 - Feb 2016
      • Baltimore, Maryland Area

      Develop relationships with restaurant owners and retail purchases to carry our coffee products.Innovate new ways to market our coffee into alternative product offerings.Write and source content for our blog and social media pages.

Education

  • 2022 - 2022
    Community College of Baltimore County
    Practical Nursing Certificate, Practical Nursing, Vocational Nursing and Nursing Assistants
  • 2017 - 2019
    University of Baltimore
    Bachelor of Science - BS, Entrepreneurship/Entrepreneurial Studies
  • Howard Community College
    Associate of Arts - AA, Entrepreneurship/Entrepreneurial Studies

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Restaurants.”

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