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JG

James G.

Engineer CX & UC at C3 Technology Advisors
Intro Book
Seasoned IT professional with a Doctoral of Information Technology and expertise in software development, technical consulting, and leadership.
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Location
Danville, Indiana, United States, US
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Bio

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James G. is a seasoned IT professional with extensive experience in software development, engineering, and management. He holds a Doctoral of Information Technology from Capella University and has worked with top companies like Genesys, C3 Technology Advisors, and Moody's Analytics. His expertise spans software development, technical consulting, and leadership roles. He has also completed his MBA from Indiana Wesleyan University and holds a Bachelor of Business Administration from the University of Notre Dame, with a focus on Management Information Systems and African-American Studies.

Experience

  • C3 Technology Advisors
    • Indianapolis, Indiana, United States
    • Engineer CX & UC
      • Feb 2023 - Present
      • Indianapolis, Indiana, United States

  • Genesys
    • United States
    • Software Development
    • 700 & Above Employee
    • Senior Solution Engineer
      • Jan 2022 - Feb 2023

      *Walk our clients through Genesys solutions via demos, workshops, and presentations to articulate how our applications deliver customer experience transformation and outline benefits for specific users such as agents, supervisors, and administrators.**Presenting recommendations on how the customer should embark on improving customer experience.**Demonstrating the art of the possible in the Genesys Solution that closely matches the future state customer experience.**Create or provide documentation, such as Discovery, Architecture & Solution Design Proposals, to ensure a smooth transition to service delivery.**Supporting partner responses in RFXs as needed.**Coaching the partners to be self-sufficient to find information**Seek and recommend process and content improvements internally to make it easier for partners to conduct business with Genesys.**Keep our partners appraised of current and future Genesys product releases.**A keen understanding of what functionality or capabilities our partners will require in the future and bring that data back to the product team(s) for consideration/prioritization.**Building and documenting reusable solutions that leverage Infrastructure as Code (IaC), RESTful API’s, cloud services, and other modern technologies to enable the Genesys partner community*

    • Senior Product Manager
      • Jul 2019 - Jan 2022

    • Senior Technical Consultant
      • Jan 2016 - Jun 2019

  • Genesys | Interactive Intelligence
    • United States
    • Software Development
    • 300 - 400 Employee
    • Senior Network Systems Engineer- Education Global Networks
      • Aug 2013 - Jun 2016

    • Technical Training Consultant
      • Oct 2012 - Aug 2013

      Resumed these duties June 2016

  • EDMC
    • Regional Information Technology Manager
      • Jul 2009 - Sep 2012

  • Moody's Analytics
    • South Bend, Indiana Area
    • Associate Director of Data Operations
      • 2006 - 2009
      • South Bend, Indiana Area

  • Press Ganey
    • South Bend, Indiana Area
    • Electronic Data Administrator
      • 2003 - 2006
      • South Bend, Indiana Area

Education

  • 1997 - 2003
    University of Notre Dame - Mendoza College of Business
    BBA, Management Information Systems
  • 1997 - 2003
    University of Notre Dame
    Bachelor of Business Administration - BBA, African-American Studies
  • 2006 - 2008
    Indiana Wesleyan University
    MBA, Applied Management
  • 2009 - 2011
    South University
    MS, Information Securities
  • 2019 - 2026
    Capella University
    Doctoral of Information Technology

Suggested Services

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Industry Focus. “Information Technology and Services.”

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