Experience

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  Rocket Mortgage

  • Greater Detroit Area

  • President's Club Solution Consultant

    • Dec 2011 - Present
    • Greater Detroit Area

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  One Reverse Mortgage

  • Greater Detroit Area

  • President's Club Mortgage Banker

    • Dec 2011 - Sep 2019
    • Greater Detroit Area

    Mortgage Loan Originator NMLS #861690 Specializing in residential FHA Reverse MortgagesOne Reverse Mortgage Nationwide Mortgage Licensing System #2052

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  Echo Daily Inc. - Access Fleet Inc.

  • Greater Detroit Area

  • Independent Business Consultant

    • Dec 2010 - Nov 2011
    • Greater Detroit Area

    Account analysis and review.Identify and close new business. Consultant and key point of contact to clients,Identify and pursue revenue opportunities for clients.Strategic consulting, including advising on business plan & sales strategy development.Present integrated solutions to the automotive industry after care market and implement solutions to lower operating costs, eliminate risk, and increase profitability. Function as direct broker between after care market and local fleets, extending our proprietary fleet card and marketing program while driving revenue by developing strong relationships.

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  Saras America Inc.

  • Business Development Manager

    • Oct 2008 - Dec 2008

    Saras America is a Microsoft Gold Certified Partner specializing in providing business and staffing solutions to a variety of prime vendors within the IT field, and providing IT professionals from any desired discipline, to clients in varied industries. Generated new business sales of technical contract services through direct relationships and channel marketing. Drove new consulting revenue by leading solution-based sales campaigns; proposed technology solutions to meet client needs in various industries. Increased operating income through direct client acquisition. Developed and maintained strong working relationships with new clients, consultants and recruiters to match resources to client requirements. Qualified prospects and drove opportunities through the sales cycle. Used Customer Relationship Management (CRM) software.• Identified $500,000 in potential new business in first 6 weeks.• Implemented innovative marketing plan that would result in additional $10 million of revenue.

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  Creative Marketing Associates (CMA) & District Publishing (DP)

  • Sales Specialist / Account Manager

    • Mar 2006 - Sep 2008

    Creative Marketing Associates was a full service marketing company specializing in the construction industry. Providing marketing materials including full color brochures, websites, DVD's, marketing analysis, direct mail campaign, and a host of other services to builders, general contractors, and sub-contractors across the United States and Canada. District Publishing provided full color brochures to wholesalers, distributors and government municipalities.Cultivated new sales of marketing materials designed specifically for commercial and residential builders. Identified and qualified prospects. Maximized daily face-to-face sales call activity by using efficient routing schedule. Customized presentations to match clients’ needs and to influence purchase decisions. Developed sales strategies to close sales through presentations to C-level executives. Used CRM database.• Generated $1.2 million in new revenue by forging C-level relationships in high-potential markets.• Achieved 115% of new business goals, exceeding company’s targeted sales plan.• Added 89 new accounts. Increased sales at 8 key existing accounts.• Achieved company’s top sales rep ranking nationally by implementing highly successful sales training and accountability programs. Maintained No. 1 position out of 44 sales reps for combined 3 years.• Saved costs by developing strategic partnerships and alliances to obtain business referrals.Company dissolved outside sales force.

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  Panera Bread

  • General Manager

    • Jun 2001 - Mar 2006

    Managed successful bakery/café. Increased company’s profitability by building rapport with customers and fostering team-building approach. Purchased all products and small wares. Hired and trained; scheduled 45 employees to ensure proper staffing based on business volume. Completed daily financial reports and utilized financial statements (P&L). Balanced cash drawers and prepared bank deposits. Handled weekly inventory.• Grew annual revenue from $2 million to more than $2.25 million over 3 years.• Led same-store increased sales over same period previous year for 28 consecutive months.• Reduced annual payroll cost $20,000 by initiating cross-training techniques to improve efficiency.• Received “Panera Hug” award in 2004 for “great customer service.”

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  Darden Restaurants - Olive Garden Italian Restaurant

  • Sales and Service Manager

    • Oct 1998 - Jun 2001

    Hired employees, ensured proper staffing and inspired employees to increase guest satisfaction. Facilitated ongoing service training/development for employees. Implemented and conducted comprehensive, regular sales training. Provided sales direction, coaching and follow-up for all managers and employees to achieve sales goals. Customized and implemented training course for new hires, which accelerated profitability.• Increased single-restaurant sales from $3.3 million to $4.25 million, with steady growth, over 2 years.• Increased add-on sales by 20% within 3 months of hire by initiating daily and weekly sales contests.• Promoted from Sales Manager to Service Manager and transferred to struggling location.• Implemented beverage inventory processes that saved time and improved productivity.

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  Birmingham Community House

  • Food and Beverage Director

    • Nov 1996 - Oct 1998

    Directed entire food and beverage operation, including banquets, restaurant, off-premise café, off-site catering, school lunch program, and early childhood center food program. Managed all food and beverage personnel, to ensure food quality, proper preparation and presentation. Handled departmental budgets, monthly inventory, cost control and purchasing.• Led team of 45 representing 6 different functional organizations with $2 million in annual revenue.• Developed monthly beverage inventory procedures, decreasing beverage costs 15%.• Reduced operating expense 10% through review and streamlining of prime vendors.• Cut company's overall large function staffing costs by 15%.

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  DoubleTree Guest Suites Hotel - Troy

  • Banquet Manager / Assistant Food & Beverage Director

    • May 1992 - Nov 1996

    Supervised staff of 25 who handled banquet and meeting requirements for 11 banquet rooms, 7 conference rooms and lounge. Executed inventory and purchased beverages for entire hotel operation, maintained expenses and beverage costs within budget. Hired, trained, scheduled, and conducted performance reviews. Performed billing, payroll, purchasing, and equipment rentals.• Increased guest service score levels by 10%, leading to greater long-term corporate business.• Decreased company's AV rental costs by more than 20%.• Received company’s highest manager award, “Manager of the Quarter,” twice.

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  Best Western Sterling Inn Banquet and Conference Center

  • Assistant Banquet Manager

    • 1989 - Apr 1992

    Managed all banquet and conference operations