Experience

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  Bespoke Construction Services

  • United Kingdom
  • Construction
  • 1 - 100 Employee

  • Business Operations Director

    • Jan 2024 - Present

  • Procurement Manager

    • Aug 2011 - Jan 2024

• 

  British Gas

  • Business Analyst

    • Jul 2010 - Jul 2011

    Responsible for identifying and delivering process improvements throughout the end-to-end print cycle for transactional mail, both within British Gas and its external print partners. Performed process diagnostics and implemented “value-adding” solutions using Lean Six Sigma tools/methodology in order to eliminate waste, increase efficiency, reduce spend and improve customer experience.Project managed change initiatives from inception throughout all key stages including design, build, test, deployment and benefit realisation.

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  N/A

  • Career Break

    • Jan 2010 - Jun 2010

    Following redunancy from Legal & General in December 2009, I took a career break. Between January and April 2010 I planned and co-ordinated a world trip across 6 countries, visiting 15 locations in 14 weeks. All successfully accomplished within a pre-allocated budget.I also successfully completed a month's dive internship course in the Cayman Islands, earning the qualification as a certified PADI Dive Master.

• 

  Legal & General

  • United Kingdom
  • Financial Services
  • 700 & Above Employee

  • Business Improvement Analyst / Team Manager

    • Jan 2005 - Dec 2009

    Responsible for supporting operations within the General Insurance division to identify and deliver sustainable improvements to its people, processes and customers.Managed a team of 2 analysts, including co-ordinating and negotiating the provision of team resource to projects within key strategic transformation programs.Conducted initial review of all IT related Change Initiation Requests, assisting sponsors and key stakeholders define business cases, as well as cross examine business benefits and strategic alignment.Provided analytical support and services to change projects across the General Insurance division.Project managed small scale projects.

  • Senior Claims Training & Quality Advisor

    • Aug 2001 - Dec 2004

    Responsible for providing technical household insurance training, development & support to the Frontline Claims operational centre, consisting of approximately 120 claims handlers.Promoted to senior role position after 18 months.

  • Claims Team Leader

    • Jan 2001 - Jul 2001

    Responsible for managing a team of 15 claims handlers within the Frontline Household Claims call-centre operation.

  • Advanced Claims Handler

    • Sep 1998 - Dec 2000

    Responsible for processing customers household claims up to £5k, while mentoring team members and deputising for team leader.

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  Gan Insurance

  • Regional Motor Claims Handler

    • Nov 1995 - Aug 1998

    Responsible for processing customers accidental damage and third party liability motor claims up to £25k, while also pursuing recoveries from, and negotiating settlements with, third party insurers and legal representatives.

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  N/A

  • Various

    • Oct 1991 - Oct 1995

    Worked within the retail sector for 4 years, performing both sales and managerial roles for organisations including Raw (Marlone Shoes Ltd) and Sony