Experience

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  DriveRightData

  • Business Development Manager for UK, North America, and Oceania

    • Dec 2021 - Present

• 

  Pelsis

  • United Kingdom

  • Business Development Manager

    • Jan 2018 - Dec 2021
    • United Kingdom

• 

  Experian

  • United States
  • Information Services
  • 700 & Above Employee

  • Business Development Manager

    • 2004 - Nov 2017

    Develop and grow existing Automotive clients. Understand clients requirements for data solutions within their business to ensure risk reduction.Profit maximisation of all accounts within portfolio (500) by servicing and up-selling new and innovative products.Negotiate contract renewals Manage effective relationships with client and suppliers and internal stakeholders.

  • INBOUND CUSTOMER SERVICE AGENT

    • May 2004 - Jan 2005

    Initial temporary assignment through Select Appointments as Customer Service Agent which developed into a permanent role as Business Development Manager.Dealing with customers / consumers over the telephone for carrying out vehicle checks and query handlingUtilising database to check vehicle history.Creating usage check reports for customers / consumers in a timely and accurate manner.Generating leads for outbound sales team.

• 

  Renault Retail Group UK Ltd.

  • GRADUATE TRAINEE PROGRAMME

    • Sep 2001 - Sep 2003

    The majority of the graduate programme was spent in the service department in the role of Service Advisor. This position enabled me to enhance my customer service skills and increase my technical knowledge. Dealing with customers both face to face and over the telephone in a fast paced environment.Answering queries and resolving complaints.Costing and invoicing customers in a timely and accurate manner.Implemented stock pre-picking system for parts department3 day sales process courseRenault representative at 2002 Motor ShowUpdating customer database and spreadsheets.Chasing failed appointments.Relationship building with lease companies to authorise work to be carried out.Working with external sub-contractors.Organising courtesy cars and hire cars.Providing technical advice.Producing job cards.

• 

  Experian

  • Nottingham, England, United Kingdom

  • COST CONTROLLER

    • Apr 2001 - Aug 2001
    • Nottingham, England, United Kingdom

• 

  Practical Car & Van Rental Ltd

  • RENTAL SUPERVISOR

    • Jun 1998 - Dec 1998

    Responsible for the day-to-day running of the Practical Car & Van Rental franchise.Dealing with customers both face to face and over telephone.Working with lease companies.Updating all manual hire records and maintenance records utilising spreadsheets and customer database.Advertising the franchise.Ensuring all cars was roadworthy.Attended a 3-day training course at Practical Headquarters in Birmingham, regarding efficient promotion, strategy and day-to-day running of franchises.