Experience

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  PAX Training LLC

  • United States
  • E-Learning Providers
  • 1 - 100 Employee

  • President

    • Jan 2021 - Present

  • CTO

    • Feb 2016 - Jan 2021

    PAX is an online based chauffeur Training and Certification program. It allows Limo Operators to Train, Test and Certify their chauffeurs with just a few clicks of the mouse. This helps them ensure that they are employing quality chauffeurs who provide the utmost levels of customer service and safety

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  filmMED | Marketing That Engages Patients

  • Kansas City Metropolitan Area

  • Head Of Digital

    • Jan 2018 - Present
    • Kansas City Metropolitan Area

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  Blain Web Design

  • Kansas City, Missouri Area

  • Owner

    • Jan 2016 - Present
    • Kansas City, Missouri Area

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  Blain Asset Management

  • Overland Park, Kansas

  • Owner

    • Apr 2012 - Aug 2016
    • Overland Park, Kansas

    WHAT WE DO: We help Health Care Providers collect on their past due accounts by providing exceptional medical debt collection services.HOW WE DO IT: We use a very different approach to collections. We work with past due patients to help create plans to repay the amounts they owe our clients.WHY IT WORKS: Patients want to be treated with dignity and respect. When you threaten patients or back them into a corner they will do everything they can to avoid you and paying. If you work with patients they will do everything they can to try to work with you on paying. By working with patients we help our clients get paid.WHAT IT COSTS: We work with our clients on a contingency basis. This means we only get paid when our clients do.HOW TO START: Call us at 913-254-3422 or reach out to me personally!

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  Sensor-1 Agricultural Electronics

  • Princeton, Kansas

  • Operations Manager

    • May 2012 - Jan 2015
    • Princeton, Kansas

    Restructured and re-staffed key management roles in finance, sales, and operations. Implementing new processes that reduced employee complaints and increased production. Led $50K IT systems upgrade of all phones, computer systems, and a new high volume dialing system. Trained sales and customer service team increasing revenue, improving retention, and reducing churn.

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  CBE Companies

  • Overland Park, Kanas

  • Spanish Department Supervisor

    • May 2009 - Mar 2012
    • Overland Park, Kanas

    As a supervisor I developed employees and pushed performance. I managed several teams recovering a variety of debt including healthcare, cell phone, credit card and satellite television. I led teams ranging in size from 10 to 20 collectors which I coached and mentored into to top performers that earned various awards for their performance. This role also included monitoring calls for quality, managing time cards, reviewing collector accounts, and providing reports on performance.

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  Collection Agency

  • Overland Park, Kansas

  • Bilingual Call Representative

    • Oct 2007 - Apr 2008
    • Overland Park, Kansas

    As a collector I was responsible for recovery of defaulted payday loan accounts. This recovery was done by contacting consumers via an automated dialer system and negotiating payments via debit, credit, or prepaid cards. These negotiations consisted of establishing either a onetime payment in full of an account or setting up a payment plan on the account. While working with CLK I was able to exceed my goal on almost a monthly basis and provided consistent performance in regard to quality assurance.

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  Customer Service Agency

  • Lawrence, Kansas Area

  • Customer Service Representative

    • Mar 2007 - Jun 2007
    • Lawrence, Kansas Area

    I worked on the Comcast customer support project. This project provided customer service by taking inbound calls from consumer and providing internet tech support, cable sales, outage information, and other assistance. While working on this project I was able to not only help several customers get full use of their services but was able to make various sales that brought consumers to Comcast from other service providers.

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  Collection Agency

  • Overland Park, Kansas

  • Bilingual Call Representative

    • May 2004 - Nov 2006
    • Overland Park, Kansas

    I worked on a recovery project for Capital One. This consisted of recovery on their credit card portfolio. As part of the portfolio I worked in the skip tracing division responsible for locating consumers with outdated information. Once the information was found I would use it to establish contact with the consumer and then establish payment. In this position I was able to not only excel but past my employer's goal on a consistent basis.