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James Bernard
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Bio
Credentials
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SAFe 4 Practitioner Certification
Scaled Agile, Inc.Aug, 2019- Apr, 2026 -
Sales: Data-Driven Sales Management
LinkedInMar, 2019- Apr, 2026 -
Handling Workplace Change as an Employee
Lynda.comFeb, 2019- Apr, 2026 -
Strategic Thinking
Lynda.comFeb, 2019- Apr, 2026 -
Commercial Acumen
BTSNov, 2018- Apr, 2026 -
Agile Coaching
SoftEdSep, 2018- Apr, 2026 -
Driving Change
BTSJun, 2018- Apr, 2026 -
Introduction to Agile
SoftEdJun, 2018- Apr, 2026 -
Business Partnering
BTSApr, 2018- Apr, 2026 -
Facilitation with KAPOW
RenegadeLeader.com.au (powered by ShaneBywater.com)Apr, 2014- Apr, 2026 -
Connecting Through Relationships
Maura Fay LearningAug, 2013- Apr, 2026 -
Quality Conversations
Maura Fay LearningNov, 2012- Apr, 2026 -
Emotional Intelligence at work
Monash UniversityOct, 2012- Apr, 2026 -
Enterprise Perl
Perl Training AustraliaDec, 2011- Apr, 2026 -
Managing your work, yourself and your time
Monash UniversityOct, 2011- Apr, 2026 -
ITIL V3 Foundation
Lucid ITMar, 2011- Apr, 2026 -
IT Service Enhancement
Dimension DataSep, 2010- Apr, 2026 -
Object Oriented Perl
Perl Training AustraliaDec, 2009- Apr, 2026 -
Business Systems Analysis
Thomsett InternationalSep, 2007- Apr, 2026 -
Project Management: Essential Techniques
Australian Institute of Project Management AIPMJun, 2007- Apr, 2026 -
Senior Coaching Certificate
Football Federation AustraliaJan, 2017- Apr, 2026
Experience
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Australia
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Technology, Information and Internet
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700 & Above Employee
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Technology Engagement Partner
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Oct 2023 - Present
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Senior Business Analyst
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Apr 2022 - Oct 2023
Reporting to the Corporate Services Technology Partner, I am primarily responsbile for partnering with a range of Corporate Services stakeholders across APAC to shape and deliver a transformed Enterprise Technology strategy and capability across the APAC region. My primary focus is to support the initiation and shaping activities during the Ideation and Evaluation phases, support the development of strategies, roadmaps, business requirements and needs analysis across SEEK initiatives.
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Monash University
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Melbourne, Australia
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Senior Business Analyst
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Apr 2019 - Apr 2022
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Melbourne, Australia
Reporting to the Shared and Campus Services Delivery Leader, I was primarily responsible for contributing to the strategic planning and the achievement of business unit and university goals. My primary focus was to lead and manage a range of advanced business strategies and analytical services to inform business decision-making, deliver operating and performance improvement and support planning and new initiatives in accordance with university policies, procedures and strategic priorities.
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Australia
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Telecommunications
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700 & Above Employee
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Technical Consultant Specialist
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Oct 2018 - Mar 2019
Reporting to the National Technical Sales Lead, I was responsible for growing capacity, capability and awareness of ICT & NBN solutions across the Telstra Retail and Regional channel nationally. My primary focus was to support channel partners by enhancing their understanding of Telstra's customers, products and as required, provide coaching, guidance and insights which ultimately ensured the Small Business sales targets are achieved or surpassed.
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NBN Channel Manager
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Nov 2016 - Oct 2018
- Stakeholder management- Channel management- Global contact centre (call centre)- Retail channel- Sales management- Solution selling- Identifying customer needs- Customer focused solutions- Sales data analysis- Sales strategy- Technical training- Product coaching and mentoring- Customer retention and acquisition- ICT and NBN subject matter expert- Pre-sales
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Broadband Specialist
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Sep 2014 - Nov 2016
- Stakeholder management- Sales execution strategy- Sales targets- Product specialist- Product management- Process analysis- Continual Process Improvement (CPI)- Customer Relationship Management (CRM)- Salesforce- Sales presentations- Pipeline management
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Fox Sports Pulse
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Melbourne, Australia
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Senior Developer
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Jun 2014 - Sep 2014
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Melbourne, Australia
- Software Development Life Cycle (SDLC)- Business Analysis (BA)- Product enhancement- Process improvements- Increase customer base and product usage
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Monash University
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Melbourne, Australia
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eSolutions | Application Solutions Email and Portal Team Leader | Senior Web Application Developer
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2005 - 2013
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Melbourne, Australia
- Software development- Software deployment- Web development- Business Analysis (BA)- Project management- Team leadership- ITIL Service Management- Time management- Agile methodologies- Emerging technologies- Technical support- Creative problem solving- C- Perl- SQL- HTML::Mason- Oracle database
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Education
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2011 - 2016Monash University
Master of Management - MMgt, Business Administration and Management, General -
2004 - 2004
Monash University
Honour's Degree of Bachelor of Computer Science, Computer Science -
2001 - 2003
Monash University
Bachelor of Computer Science - BCompSc, Computer Science
Suggested Services
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Industry Focus. “Technology, Information and Internet”
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