Experience

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  Campus Management Corp.

  • Remote

  • Portal Projects Manager

    • Feb 2007 - Present
    • Remote

    Manage multiple software implementation projects, ranging from $40K to $125K. Work with colleges & university clients to drive escalations to a satisfactory conclusion. Leverage strong cross-functional relationships across Sales, Development, Account Management, & Support to deliver customized product functionality, allocate limited resources & resolve customer issues. Write & execute onboarding plans, processes & procedures for use within Professional Services organization.• Lead individual resources & technical teams through over 250 successful overlapping projects totaling more than 750 campus go-lives• Successfully manage simultaneous portfolios of 6-15 implementation projects at a time while managing scope, change & risk to remain within +/- 10% of each project’s budget & schedule• Initiate new product strategies including initial scope definition, implementation plans, projected budgets, & schedules for multiple products totaling over $1M first year placements• Accurately initiate, develop, plan, manage & control multi-phase implementation project budgets & resources in excess of $1M per year• Mentor, train & lead onboarding resources to become productive billable assets quickly• Demonstrate impeccable customer satisfaction throughout the delivered implementation lifecycle while receiving over 50 accolade letters from clients• Facilitate cross-functional project stakeholder sessions of up to 50 people in order to develop, document & deliver accurate scope definitions in a timely manner• Prepare multiple Requests For Information/Requests For Proposal responses, quotes, project plans, schedules & assumptions for over $4M of potential business development• Received CMC STARS Award for Innovation by thinking outside-the-box to create solutions that meet & exceed client expectations

• 

  MGE UPS SYSTEMS

  • Costa Mesa, California

  • Organizational Development Training Manager

    • Feb 2001 - Jan 2007
    • Costa Mesa, California

    Empowered to transform corporate training & energize business objectives of expanding safety procedures, standardizing in-field installations, increase sales & broaden adoption of standardized field operations. Championed innovative automation to deliver international content by executing plans to technically establish, allocate budgets & procure resources to implement a new distance learning initiative.• Initiated a multi-functional organizational development project to include Subject Matter Experts (SMEs) & compelling C-level presentations to adopt an innovative & aggressive process improvement plan in order to adopt an overall unified corporate training philosophy• Orchestrated an inter-departmental cross discipline safety training program that improved the corporate safety record & increased operational efficiency significantly by reducing downtime• Developed & executed a standardized site implementation plan including training to unify business process & standardize operations when on customer locations• Managed multi-functional trainers, Subject Matter Experts (SMEs), training budgets & resources to achieve nearly a $1M Return On Investment

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  LJT Management Company

  • Rancho Bernardo, California

  • Project Manager – Technical Training Implementation

    • Jan 1998 - Jan 2001
    • Rancho Bernardo, California

    Executed focused project leadership by driving the technical implementation team to develop a local area network to administer training in a Franchisee Learning Center. Enhanced packaged software through a team of business experts to customize delivery of blended content. Lead a team to develop multiple modules for leaders to understand operational philosophies. Convinced C-level management to adopt a distance learning methodology for training diverse & remote attendants over an LMS system. • Developed a comprehensive implementation plan including scope definition, prioritized schedule & needed resources to deliver a unified solution on time & under budget• Lead a technical team to develop & deploy a course management system that delivered & tracked class participation & qualifications in order to certify franchisee owner education• Guided a team to develop a series of training modules that qualified courseware participants as onsite managers to run multi-million dollar facilities & control business operations• Lead conversion of franchisee to attendant course materials & utilized an LMS to track delivery while Shell & Texaco administered comprehensive training through a blended methodology• Over a 3 year period, delivered all aspects of an overall $20M solution on time & under budget

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  US Army

  • Salt Lake City, Utha & Greater San Diego, California

  • Military Officer

    • Jul 1985 - Jul 1991
    • Salt Lake City, Utha & Greater San Diego, California

    Lead Special Forces Operations as both S4 and Team XO