Experience

• 

  Acted

  • Juba, Central Equatoria, South Sudan

  • Senior Information Technology and Assets Officer

    • Nov 2019 - Present
    • Juba, Central Equatoria, South Sudan

• 

  ACTED

  • France
  • Non-profit Organizations
  • 700 & Above Employee

  • IT ROVING OFFICER

    • Oct 2018 - Aug 2019

    Maintenance, Repair & Security:• Perform preventative maintenance on all ACTED computers and network resources.• Diagnosis and resolution of routine hardware and software issues.• Update appropriate network security and data loss prevention procedures to safeguard system from physical harm, viruses, unauthorized users and damage to data.• Maintains of ACTED computer software/hardware inventory ensuring accuracy.• Create and maintain network documentation to include IP address, system access, email creation system, upgrades and changes to original network, etc.• Closely collaborate with International and HQ IT team on helpdesk, connectivity and other in country and global IT projects.• Create, implement and manage backup solutions for office/individual users and provide the necessary training on the use of these back-up solutions.• Investigate local Internet connectivity options to obtain adequate bandwidth for Intranet and application connectivity.• Provide guidance on data privacy and the General Data Protection Regulation.Project and Logistics activity:• Follow up on internet contract and relation with supplier’s support services• ICT Assets procurement for all ACTED South Sudan Projects:• Doing part of tender documentation for ICT related Projects &Framework contract• Management and provision support to IT projects as needed both in country, and Global. Installation, maintains, and troubleshoot of Laptops, printers and peripherals.• Management of software installation either manually or using remote deployment tools.IT Asset Management:ACTED IT requirements.• Develop and monitor IT related tasks through the development of Checklist and scheduled tasks, including contributing towards IT security, physical security & safety policies & SOPs in use across the Country Operations team.

  • ICT and ASSET OFFICER

    • Sep 2016 - Sep 2018

    Installation & Configuration:Installation of LTE CPE, LAN and Radio Equipment’s• smoothly services in compliance with the standard operations procedures.• Installation and Maintaining of Windows Server (including DNS, DHCP, Group and Policy).• ICT assets management and its allocation process, to staffs or from one base to another.• Make recommendation for any necessary actions needed to keep computer equipment well-functioning.• Network administrations and installation and connectivity of the new site needed by the organization either by cable or wireless.IT Asset Management:• Perform annual IT Audit as requested.• Create and maintain network documentation to include but not limited to IP address, system access, email creation system, upgrades and changes to original network, etc.• Maintain an updated IT Asset Registry, including software & licenses\Identify/Monitor needed MSA/MPA for the IT related equipmentMAINTENANCE, REPAIR & SECURITY:• Perform preventative maintenance on all ACTED computers andnetwork resources.• Update appropriate network security and data loss preventionprocedures to safeguard system from physical harm, viruses,unauthorized users and damage to data.• Closely collaborate with International and HQ IT team onhelpdesk, connectivity and other in country and global ITprojects.• Provide guidance on data privacy and the General Data ProtectionRegulation.• Create and maintain network documentation to include IP address, system access, email creation system, upgrades and changes to original network, etc. MAINTENANCE, REPAIR & SECURITY:

• 

  World Food Programme

  • Juba, Central Equatoria, South Sudan

  • ICT Assistant

    • Jul 2015 - Dec 2015
    • Juba, Central Equatoria, South Sudan

    Carry-out system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use.• Undertake basic monitoring and troubleshooting of server systems to ensure a consistent delivery of IT services to staff.• Respond to basic queries about technology and systems to support the correct application of technology.• Receive and inspect all incoming assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked.• Perform basic beta testing and support the roll out of new versions of centrally supported software to ensure software is operational for WFP staff.• Ensure information is up to date and accurate within inventories, databases, websites, and archives to support senior officers in managing these systems.• With direction from senior colleagues, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products.• Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.