Experience

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  Fanatics

  • Aberdeen, Maryland, United States

  • Operations Manager

    • Sep 2023 - Present
    • Aberdeen, Maryland, United States

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  Amazon

  • Baltimore, Maryland, United States

  • Operations Manager

    • Aug 2020 - Aug 2023
    • Baltimore, Maryland, United States

    Labor planning for Outbound and Inbound value streams. Leading team of 5+ Salaried leaders and reporting assistant manager in their respective sub departments within Overall Operation Developing Salaried and Hourly Leaders in People space via Level Setting expectations, Driving Accountability,and Earning trust through consistent, transparent and candid feedback; Positive or Constructive. Leveraging relationships to drive performancePerformance development through bridging process knowledge gaps via Syncs, Training sessions, Workshops and applying process knowledge through continuous auditing of focus areasPerformance managing when applicable. Tracking , reporting , and driving KPI related to Volume, Cost, Productivity, Quality and reporting to Senior leadership. Leading teams of 300-500 hourly associates. Ensuring all deliverables completed weekly for team for safety, quality, performance management, roster accuracy.Participating and leading Departmental and Site level business reviews. Safety Review Board weekly meeting, Quality review board weekly meeting, Weekly business review site weekly meeting. Participating in bi-annual talent review meetings to calibrate rankings for managers L3 and L4 interviews for Bar Raiser initiative to screen Potential TalentPrior Day, Pre Shift Intra-shift planningEnsured execution to plans to reduce misses to customer SLA. Adherence to staffing rate and volume to plan to provide proper balance and accuracy to planning expectations Policy and Procedure adherence for Direct Supervisors and subordinate reportsLeading project initiative including but not limited to Defect mitigation in both Inbound Stow and Vendor Recieve departments, reduction in transship reconciliations deviations, reduction in inventory adjustments, productivity process improvement, idle time reduction, andon reduction and response time

• 

  Amazon Fulfillment Centre and Service Provider

  • Baltimore, Maryland, United States

  • Area Manager II

    • Jun 2019 - Aug 2020
    • Baltimore, Maryland, United States

    Onboarding Area Managers with daily pre shift , intra shift, post shift duties. And setting cadence for tracking monitoring KPI. Shadowing enagagement with associates to foster culture of feedback , level setting expectations, and accountability Onboarding Operations Manager to bridge process gaps as they enter Amazon infrastructure Managing team of 80-100 associates for inbound and dock processesAuditing productivity, quality, safety metrics and devising action plans for continuous process improvementLeading intrashift sync meetings to review performance Assisting in labor planning and shift executionMonitoring and ensuring customer facing metrics are in line with standard and driving zero miss culture Talent acquisition and development of subordinate leaders, informal leaders, and general associates for horizontal and vertical movement within company based on skill set, performance , and potential

• 

  Amazon

  • Baltimore, Maryland, United States

  • Area Manager

    • Mar 2018 - Jun 2019
    • Baltimore, Maryland, United States

    Inbound Area Manager overseeing team of 80-100 hourly associates. Responsible for quality auditing, productivity coaching, feedback delivery, development of team and assistant manager via monthly one on ones. Performance management. Tracking reporting and actioning data to improve KPI and provide RCA to Operation Manager. Top 3 team out of 20 in department for Quality, Productivity, and successfully assisted in promoting 5 Tier 1 associates to Tier 3 Process Assistants.

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  Burlington Stores, Inc.

  • security square mall

  • Recieving Associate, MTA team member, cashier, markdown associate

    • Nov 2014 - Jul 2016
    • security square mall

    I currently work at Burlington Coat Factory and wear many hats due to my versatility. I was hired as a recieving associate then learned moved on to the Merchandising team, then learned markdowns, and now I recently began cashiering. Due to being cross trained i am able to work in all these capacities depending on what is required of me.

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  JC Penny

  • Sales Support

    • Dec 2013 - Aug 2014

    Receiving TruckProcessing TruckPlacing Merchandise on floor based on floor planMarkdowns

  • Sales Support

    • 2013 - 2014

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  Pizza Hut

  • Server

    • Aug 2007 - Aug 2009