Experience

• 

  Amazon

  • Assistant Manager

    • Jan 2024 - Present

    Focused on delivering results while enabling a positive customer and employee experience.Manage a team of associates, including relaying expectations, managing performance, providing regular feedback, and supporting career development.Delegate effectively to drive results including executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing feedback to employees. Maintain a culture of engagement by routinely listening to feedback from leaders, associates, and implementing solutions to solve problems. Identify areas of opportunity, determine root causes, and seek support to implement solutions to continuously improve the overall performance and culture of the store. Maintain a safe, clean, and secure environment to ensure the security of all employees.

  • Process Assistant

    • Oct 2019 - Jan 2024

    DBA2 Dispatch/On RoadDMD5 RTS Support and work in the department as required: • Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers. • Providing policy follow-up and attendance tracking. • Tracking and reporting of ATS/labor hours. • Assisting the floor as an associate resource, training associates and verifying SOP compliance. • Ensuring successful area performance by reporting and feedback of associate performance. • Participating in Operational Excellence initiatives in some capacity. • Filling in as needed with production duties. • Fully understanding workflow and daily production goals. • Reviewing and updating SOP as required.• Assisting in keeping work area clean and organized. • Identifying and addressing safety hazards within the work area. • Coaching associates to work safely at all times. • Participating in safety initiatives.

• 

  Old Navy

  • United States
  • Retail
  • 700 & Above Employee

  • Product Operations Manager

    • Jan 2019 - Oct 2019

    As the Product and Marketing Manager, I drive profitable sales growth by managing execution of the signage, marketing, shipment, replenishment processes, and by ensuring back of house standards are met and maintained. I'm the subject matter expert in all product operational processes, and ensure Brand Associates consistently meet company productivity standards and compliance measures. I support the development of the team. I create a culture of engagement and high performance through development and coaching of all Brand Associates. As an Old Navy leader, my first priority is to contribute to the success of the store. This means that I not only deliver in my role as the Product and Marketing Manager, but I also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, I deliver results during my assigned time, drive key performance indicators and brand loyalty by leading through the team. I make decisions and collaborate with other members of the store leadership team to prioritize work based on business needs and company direction.

  • Department Manager

    • Nov 2017 - Jan 2019

    As the Department Manager, you drive profitable sales growth by planning and executing company merchandising direction to drive sales and deliver standard operating procedure execution in your department (i.e. markdowns, signage, replenishment, and marketing). As the subject matter expert for all brand merchandising training, product standard operating procedures, tools and resources, you are also responsible for holding others accountable for meeting merchandising standards and productivity expectations. Your department consistently represents brand standards and company strategies. You are responsible for flexing to drive profitability based on our brand’s merchandising principles and financial analysis. You are responsible for knowing and executing all company product knowledge and strategies. You play a critical leadership role within your store, leading both direct and indirect reports to positively impact the team, operations and profitability of the store. You own the development of those that report to you. As an Old Navy leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Department Manager, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. You make decisions and collaborate with other members of your store leadership team to prioritize work based on business needs and company direction.

  • Business Operations Manager

    • Aug 2015 - Nov 2017

    As the Business Operations Manager, I drive profitable sales growth through operational efficiencies and talent development of your store team. In partnership with the General Manager, you are responsible for tracking business performance and diagnosing how to amplify success and address opportunities that support or detract from profitability. I'm responsible for creating effective schedules through the partnership with your General Manager and Department Managers. I ensure my store is appropriately staffed through the selection, training and deployment of Brand Associates. I lead through your Brand Associates to deliver a store that is operating at maximum efficiency and productivity. I oversee the execution of company standard operating procedures, expense management and facilities management. This is a critical leadership role within the store, leading both direct and indirect reports to positively impact the store team, the overall customer experience and general store operations. As an Old Navy leader, my first priority is to contribute to the success of my store. This means that not only do I deliver in my role as the Business Operations Manager, but I also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, I deliver results during my assigned time, drive key performance indicators and brand loyalty by leading through my team. I make decisions and collaborate with other members of my store leadership team to prioritize work based on business needs and company direction.

  • Service & Training Manager

    • Feb 2014 - Aug 2015

    Serves as primary in executing effective talent selection, training, coaching, motivating and recognizing. Provides feedback for the store manager regarding quarterly check-ins, individual development plans and annual performance reviews for team. Sets, monitors, follows up on productivity goals for the store team. Ensure service, merchandising, and operational standards are met through company-defined practices and processes. Conducts interviews and provides feedback to the regarding candidates to the store manager for the final hiring decision. Performs additional managerial duties as necessary.

  • Pricing Specialist Sales Supervisor

    • Sep 2011 - Feb 2014

    Executes the store’s markdowns, signage, marketing, and damage & defective processes. Understands and utilizes reports to direct markdowns, signage and marketing tasks.Ensures productivity goals are met while adhering to markdown and signage practices. Performs additional managerial duties as necessary.

  • Acting Operations Manager

    • May 2012 - Nov 2012

• 

  Old Navy Gap Inc.

  • United States
  • Retail
  • 700 & Above Employee

  • Visual Merchandiser

    • Oct 2010 - Sep 2011

  • Cash Handler

    • Oct 2008 - Oct 2010

  • Sales Associate

    • Nov 2007 - Oct 2008

• 

  Sears Holdings Corporation

  • Columbia, MD

  • Route Specialist

    • Feb 2009 - May 2010
    • Columbia, MD

    Respond to incoming message and phone calls maintaining acceptable response time.Escalate situations that may affect timely service delivery to our customers to the appropriate channel, which include customers, route specialist, capacity coordinators and manager.Monitor technician route status. Contact technicians, or their managers if necessary to ensure communications are maintained between technicians and the routing center. Monitor route status & notify both the routing manager and technical manager of any route status irregularities or unusual requests by technicians to ensure timely service delivery to customers.Research, prioritize and resolve service quality issues on outstanding service orders.Keep accurate records of all interactions related to a service order.

• 

  GNC

  • Baltimore, Maryland

  • Sales Associate

    • Dec 2007 - May 2008
    • Baltimore, Maryland

    Sold weight loss and dietary vitamins to daily customer base of 220, exceeding daily quotas with an average of 65 sales. Achieved status as one of 15 top sales performers in the region comprised of 22 stores. Managed cashiering activities in areas of purchasing, returns, exchanges, and enforced store policies. Interfaced with vendors concerning pricing, availability, damaged product, buy-backs, and special orders.