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Experience

    • Senior HR Consultant / Advisor
      • May 2010 - Present

      Provide HR Consultancy services to clients in the following major areas:■ Development and / or improvement of:- HR Systems, Policies, and Procedures;- Workforce Management and Planning;- Recruitment Strategies;- HR Business Management Systems;- Performance Management Systems and Tools (Generic KPIs);- Organizational Effectiveness;- Individual Development Plans;- Change Management Practices;- Succession and Retention Plans.■ Reengineering Processes;■ Development of Customized HR Courses based on the results of conducted TNAs for HR staff;■ Establishment of HR Departments;

    • Human Resources Director
      • Apr 2007 - Apr 2010

      Originated and lead Human Resources practices to provide a high performanceculture that emphasizes empowerment, productivity thus goal attainment and quality,in addition to staffing and ongoing development of a superior workforce; all of that in agoverned atmosphere thru a well implemented HR systems, policies, and procedures.Job Highlights: - Developed the HR Strategies in line with the Bank Objective.- Planned for Bank Manpower using the ratio-trend analysis which lead to speed up the process and   clearly improved the overall outcome;- Developed and Implemented the HR Management System;- Developed and Implemented the Bank essential HR Policies (e.g. Staff Policy, Code of Conduct,    etc);- Updated the Bank Organization Structure to reflect better Process Management and Functional    Reporting;- Implemented about 20 key metrics which helped mainly to maximize workforce retention,   engagement and productivity;- Created the Yearly Training Plan based on staff IDPs and Succession Plan;- Developed customized Performance Management System and tools for the bank based on    Generic KPIs;- Managed the Personnel Administration and Compensation and Benefits Processes;- Managed HR Staff issues and Employee Relations taking into consideration the Bank Policies and   Local Laws.

    • Group HR Manager
      • Dec 2005 - Mar 2007

      Managed the Group HR Directorates thru providing HR Services to staff in all five companies making sure that day to day HR activities are well handled in terms of time and quality, same time, professionally managed the allocation of the huge number of different skills in a well organized manner to projects; aiming, at the end, at achieving excellent performance.Job Highlights:- Workforce Planning thru the Creation and Management of Skill Pools for operation activities;- Development and implementation of Salary Scale for all Group companies;- Development and implementation of Performance Evaluation Process, Procedures, and Forms   for all Group companies;- Development of HR Policies and Procedures;- Management of HR Issues in all sites;- Restructuring organization (Head Office, T&C, and Operation Departments);- Development of Monitoring tools to view the performance of business and preparation of relevant   Status Reports.- Supervision of day to day HR activities such as:         new recruits (ads, interviews, selection, contracting,         induction, etc.), leaves, travel, payroll, resignations, etc.

    • Business Consultant
      • Apr 2000 - Oct 2005

      Job Highlights- Reviewing HR Policy and Procedures for National Staff- Reviewing / Restructuring SSPD Manual of Authorities- Developing HR Management System- Reviewing Recruitment & Induction Process in AFPC (Map, Analyze, and Improve).    AFPC is a joint venture of SSPD with 3500+ staff- Developing SSPD Corporate Management System- Restructuring SSPD Office Security Policy- Developing Shell in Syria overall Governance Framework- Developing SSPD Contracting & Procurement Strategy - Assisting in Shell Regionalization / Globalization project- Assisting in SSPD Process Review Project (Map, Analyze, Devise   options for change, Devise Change Scenarios, etc.)- Assisting in the development of SSPD Reputation Management System & Plan including Crisis   Management, Issues & Response Management, Stakeholder Management, and Media Relation- Developing and Running a series of presentations on Project Management to SSPD Staff- Coordinating Shell in Syria Risk Profile (Matrix + Responses) for    Both SSPD and AFPC- Developing and Running a series of presentations on Risk   Management / Business Continuity Plans to SSPD staff- Carrying out the Implementation of SOx 404 in Shell Middle East   companies as a member of the SOx Implementation team

    • Head of IT Support & Administration
      • Apr 1997 - Mar 2000

      - Conducting TNA (Training Needs Analysis) for all staff- Developing Training Materials- Setting up SLAs & KPIs for the IT department- Setting up Problem and Change Management System & Procedures- Setting up Information Security Policy- Preparing the IT Information & Technology plans- Developing IT Disaster Recovery Plan- Administering IT Budget and Year Plans

    • Technical & Training Director
      • Jun 1990 - Dec 1991

      The Company runs training courses mainly for its Middle East customers. Courses were either ready-made or tailor-made courses and were run in the company's training center in Cyprus as well as customer premises.

    • Company Manager
      • Jul 1987 - May 1990

      NEAT (Near Eastern Applied Technology) is a division of MITSA International (Parent company in the U.S. and above division in Cyprus).I was responsible for Middle East Turn-Key Information Technology Projects including all phases (design, installation, training, and maintenance).

    • Department Manager
      • Oct 1979 - Jun 1987

      Filled the following positions:- Manager of Computer Department (1985 -1987) (In this period, wrote and published "Introduction   to Computer Programming” book)- Deputy Manager of Computer Department (1982-1985)- System Programmer, System Analyst, Programmer, and Junior Programmer (1981 - 1982)- Executive Engineer (Managed projects for Installing land telephone networks in the City of   Damascus (1979-1981)

Education

  • 1992 - 1995
    USA
    Master of Science (M.Sc.)
  • 1974 - 1979
    Damascus University
    Bachelor of Science (B.Sc.), Civil Engineering

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