Experience

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  Rocket Services

  • Australia

  • Mortgage Loan Processor

    • Jan 2023 - Mar 2024
    • Australia

    Mortgage Broker Support

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  Diversify Offshore Staffing Solutions

  • Bonifacio Global City, National Capital Region, Philippines

  • Social Media Moderator

    • Nov 2018 - Dec 2022
    • Bonifacio Global City, National Capital Region, Philippines

    - Manage/Respond to all comments over the company’s socialmedia platforms.Interact with customers with the understanding of being the voiceof the business to help maintain high levels of customersatisfaction.- Provides accurate and timely information to all customers.- Convert irate customers into brand champions and ultimatelyimprove their overall product/service experience.- Schedule, create and post content to the company’s socialmedia platforms.- Escalate service-related issues to the appropriate department inaccordance with the client’s processes and procedures.

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  Capital One

  • Muntinlupa City, National Capital Region, Philippines

  • Senior Customer Representative

    • Jul 2017 - Jan 2018
    • Muntinlupa City, National Capital Region, Philippines

    Attracts potential customers by answering product and servicequestions, suggesting information about other products andservices.- Opens customer accounts by recording account information.- Maintains customer records by updating account information.- Resolves product or service problems by clarifying thecustomer,s complaint; determining the cause of the problem;selecting and explaining the best solution to solve the problem;expediting correction or adjustment; following up to ensureresolution.- Maintains financial accounts by processing customeradjustments.- Collecting customer information and analyzing customer needs.

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  ESC Corporation

  • Pasig, National Capital Region, Philippines

  • Sales Support Officer

    • Apr 2016 - Jun 2017
    • Pasig, National Capital Region, Philippines

    - Analyzing Loan documents.- Keeping track on client applications from application submissionto settlement.- Updating the clients on their Loan application.- Assessing documents (payslips, tax returns, I. Ds, Signature,Bank Statements) whether the clients documents will move through and get approved.- Keeping and organizing client’s records in the system.- Updating the Sales Manager on the statuses of the client’s deals.

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  Newport World Resorts

  • Pasay, National Capital Region, Philippines

  • Butler Officer

    • Apr 2014 - Mar 2016
    • Pasay, National Capital Region, Philippines

    -Hotel Team Leader-Supervise co-butlers schedules and assignations-Front Desk / Handles Check in and out-Serves and assist guests in their stay at the hotel