Experience

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  United States Air Force

  • Personnel

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  United States Air Force

  • Hurlburt Field, Florida, United States

  • Personnel

    • Jul 2021 - Present
    • Hurlburt Field, Florida, United States

    -Manages a myriad of Air Force programs including; assignments, promotions, evaluations, identification cards, separations, retirements, benefits, entitlements, retention, classification, awards, decorations, retraining, casualty, personnel reliability, and personnel readiness programs.-Routinely crosschecks data from the personnel data system with source documents in the personnel records to ensure accuracy. Manages data analysis products and ensures the accuracy of both deployed and in-garrison personnel data.-Manages military personnel programs and advises commanders and Airmen on Air Force personnel policy.-Works with commanders and Airmen to resolve discrepancies and ensures the accuracy of personnel data.-Performs personnel actions. Conducts in and out processing at both in garrison and deployed locations and maintains accountability of Air Force personnel.-Ensures proper counseling of individuals on personnel programs, procedures, and benefits.-Organizes and compiles management data and submits reports.-Advises commanders and provides reports and statistics to make personnel decisions.-Provides customers with guidance on how to use web-based applications for personnel actions.-Counsels airmen on reenlistment opportunities, benefits, and entitlements.-Determines program eligibility and counsels airmen on career progression.-Ensures accountability and casualty reporting for deployed forces, reports data to combatant commanders, and enables sound wartime decisions.-Routinely crosschecks data from the personnel data system with source documents in the personnel records to ensure accuracy.-Provides additional personnel support, as required. Prepares and processes Articles 15, letters of reprimand, investigation reports, unfavorable information files, and separation actions.

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  City of Cerritos

  • Cerritos, California, United States

  • Library Clerk

    • Sep 2016 - Jul 2021
    • Cerritos, California, United States

    -Scheduled and coordinated the use of library equipment and facility.-Added scheduled events to internal calendar and system.-Trained library staff to work at the reservation desk.-Resolved patrons' complaints tactfully and professionally.-Analyzed departmental documents for appropriate distribution and filing.-Responded to customer requests via telephone and email.-Entered details such as payments, account information and call logs into the computer system.-Responsible for creating and updating facility contracts-Responsible for processing payments and deposits-Ensuring events run according to the City's policies and procedures-Faxing contracts and communicating to other City departments for insurance purposes-Verified data integrity and accuracy.-Verified legal documents when creating a booking or a reservation.

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  Assured Performance Network

  • Laguna Hills, California, United States

  • Account Specialist

    • Jan 2015 - Jun 2015
    • Laguna Hills, California, United States

    -Managed the highest volume account in assigned territory.-Negotiated prices, terms of Ford, Chrysler, GM, Nissan and Infiniti Certification.-Presented innovative marketing presentations to executive decision makers.-Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.-Collaborated with vendors to penetrate new accounts, identify potential customers.-Researched clients' business issues and goals to offer appropriate solutions.-Networked and interacted with local, and national dealerships to optimize industry connections.-Accurately documented, researched and resolved customer service issues.-Acted professionally and patiently when addressing negative customer feedback.-Built relationships with customers and the automotive community to promote long term business growth.-Gave presentations on [Ford, Chrysler, Nissan, and GM Certification].-Prioritized tasks and projects to meet tight deadlines.-Kept detailed records of daily activities through online customer database.-Set up contracts, negotiated rates and out service terms.-Contacted dormant leads to increase profits.

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  Wells Fargo

  • Buena Park, California, United States

  • Teller/Customer Relation Services

    • Jun 2014 - Aug 2014
    • Buena Park, California, United States

    -Executed customer transactions, including deposits, withdrawals, money orders and checks.-Organized, stocked and maintained the teller window area.-Continued education on current banking products and services through [Teller experience].-Handled various accounting transactions.-Handled large amounts of money.-Executed wire transfers, stop payments and account transfers.-Maintained friendly and professional customer interactions.-Recorded prospect contact information in [SVT].-Completed company leadership training program.-Responded to all customer inquiries thoroughly and professionally.-Greeted customers in a timely fashion, while quickly determining their needs.-Recommended new bank services to customers.-Built relationships with customers to increase likelihood of repeat business.

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  ICC Collision Centers, Inc.

  • Santa Ana, California, United States

  • Estimator

    • Jan 2014 - Jun 2014
    • Santa Ana, California, United States

    -Worked at Crevier Mini/BMW dealership as an independent onsite initial estimator for vehicle collisions.-Inspect vehicles that come into the dealership and write an initial estimate before teardown of the vehicle and convince potential clients our body shop is reputable and will perform essential bodywork as well as customer service.-Have potential clients sign and date necessary paperwork to move the vehicle from dealership to body shop to start repairs.-Sold $[90K+] in [Collision Sales] per [Month].-Documented all customer inquiries and comments thoroughly and quickly.-Processed cash and credit payments rapidly and accurately.-Coordinated between billing department and customers to resolve problems.-Responded to all customer inquiries thoroughly and professionally.-Referred unresolved customer grievances to designated departments for further investigation.-Recommended new [Lifetime Warranty on Parts, Labor, and Paint] to customers.-Politely assisted customers in person and via telephone.-Provided an elevated customer experience to generate a loyal clientèle.-Successfully acquired an average of [5-10] new customers per month.-Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.-Helped drive sales goals and achieve monthly quotas.