Experience

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  The Living Practice

  • Owner/Practitioner
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  The Living Practice

  • Owner/Practitioner

    • Nov 2004 - Present

    Owner and founder of The Living Practice, providing a blend of alternative therapeutic services to activate the body’s naturally ability to heal itself and enable people to identify and pursue their dreams. Specializing in energy therapy and life path discoveryCreated and implemented marketing st...

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  Harvard Vanguard Medical Associates

  • Hospitals and Health Care
  • 700 & Above Employee

  • Population Manager

    • Nov 2013 - May 2016

    Key position with significant impact on multi-million dollar insurance contract reimbursements for Harvard Vanguard.Design and implement outreach campaigns targeting provider's patient panels designed to capture recurring business and promote preventative care.Develop strategic plans with Site Administrator, Chief Medical Officer, and Practice Manager to achieve targets set by insurance contract partnersMaintain Toyota Lean Process Control Boards, MDI Boards and refine outreach process through the A-3 problem solving model.Developed and authored complete system of metrics to track all outreach efforts site-wide.

  • Medical Secretary

    • Jan 2012 - Nov 2013

    As a medical secretary at Harvard Vanguard in Concord, I support the clinical staff in coordinating patient care. The job is diverse, fast paced and highly focused on service excellence. In addition to patient care coordination, I am on a team of first responders for all incoming calls for internal medicine. First responding requires mental agility, strong communication skills, both verbally and written and a degree of diplomacy for those situations when patients are not as happy as one might like.I was drawn to this line of work after spending time with my parents while my father was having health issues. They had a hard time navigating the healthcare system and I was inspired to be helpful to people in that position.Harvard Vanguard utilizes the Toyota Lean method of management. I have participated in several trainings and events designed to trim the processes of both the clinical and non-clinical staff. These events involve data collection and evaluation, creation of streamlined processes, testing of those processes and writing new standards of work. This is a tremendous opportunity for collaboration across all levels of the company.

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  Leonard Weldon, DDS

  • Surgical Assistant/Patient Coordinator

    • Nov 2004 - Apr 2008

    Coordinating patient services for a successful oral and maxillofacial surgeon’s office. Responsible for all aspects of patient services beginning with phone triage at initial call, explanation of services, consultations and radiographs, insurance coverage and payment options, surgical assisting w...

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  PC Connection

  • Keene, NH

  • Corporate Sales Account Manager

    • May 2002 - Oct 2004
    • Keene, NH

    Developed sales relationships and managed customer base within the SMB business space. Responsible for development of new accounts through prospecting, quoted customers, and handled first line of accounts payable and support.Promoted to Team Lead within 6 months of start date. Responsible for c...

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  Barn Stream Natural Foods

  • Walpole, NH

  • Owner & COO

    • Mar 1987 - Mar 1998
    • Walpole, NH

    Founded and operated natural foods bakery to meet emerging need for whole food alternatives to main stream products.Produced, Marketed, and distributed ZA Pit-Za Bread nationally. Personally involved in all aspects of operations including production, packaging design, sales, point of sale materi...