Experience

• 

  Masimo Corporation

  • United States
  • Medical Equipment Manufacturing
  • 700 & Above Employee

  • Customer Service Liaison

    • Sep 2012 - Apr 2013

    Responsible for facilitating growth and customer care in several alternate care markets.Managed company processes to provide a superior experience for customers, the sales team, and upper management

  • Technical Writer

    • Mar 2012 - Sep 2012

    Assigned primary responsibility for technical documentation of the Systems and Connectivity product portfolio Successfully migrated product manuals from MS Word format to the Content Management System Author‐it Re‐structured content to represent a logical flow from the user perspective Added product context and goals of operation to avoid solely a feature‐focused text Updated graphical presentations of user interface to improve readability and reduce page count Traveled to a trade show in New York to see how the product is presented to users in order to understand the most important aspects of how new users interface with the system Became an Author‐it expert and acted as a resource for the technical publications team

• 

  Santa Ana Unified School District

  • Substitute Teacher

    • Oct 2007 - Mar 2012

    Carried out lesson plans for absent teachersWrote and executed lesson plans during long term placementCompleted administrative duties such as attendance, grading, and staff meeting preparationManaged demanding classroom environments to achieve positive results in education through student tutoring and facilitating learning groupsAdministered benchmarks and standardized testsManaged IEP contracts for special education students to meet state requirements, coordinated fulfillment with school administration and legal representativesAssessed student performance and worked with parents and others to maximize learning

• 

  Culver Pet Clinic

  • Veterinarian Assistant

    • Sep 2004 - Sep 2006

    Assisted clients and animals with all aspects of animal care Assessed patient needs through observation and client interviewsEfficiently multi-tasked in a busy environment Managed computer applications, answered inbound telephone calls, made appointments for client visits and provided customer servicesCared for hospitalized patients, assisted doctors with surgery, exercised proper restraint of animals, ran in-house lab tests, and efficiently managed patient records by properly documenting treatments and test results, etc.Ensured a clean and organized work environment

• 

  Citicapital Commercial Corporation

  • Customer Service Representative

    • Feb 2004 - Oct 2004

    Achieved Notary Public Commission within first three months of employmentManaged all aspects of customer service and customer needs such as phone communication and authoring custom lettersAssigned special projects in collections: created mail merges and followed up to collect debt from clients with outstanding balances Maintained excellent customer rapport

• 

  APR Data Systems

  • Computer Programmer

    • Jan 2000 - Feb 2004

    Managed overall product design, including user interface developmentDirected Beta testing efforts for new software platforms: identified and addressed flaws in software and aided senior programmers in addressing quality issues Developed first draft of user's manual in Microsoft Word showing step-by-step procedures for all aspects of the programDeveloped Microsoft PowerPoint presentation on software to support sales reps

• 

  South Bay Antiques

  • Manager

    • Feb 1996 - Jan 2000

    Managed and controlled inventoryProvided customer serviceCoordinated deliveries, consignments, sales and promotions