Bio
Credentials
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Accelerated Learning Course
Lloyd's Register -
Aqua Logic BPM Process Modeling Tool
Reliance Communications -
ARIS Process Modeling Tool
Reliance Communications -
Authorized Supervisors Course
Lloyd's Register -
Basic Six Sigma Awareness Training (ISI)
Lloyd's Register -
BCM (Business Continuity Management) Training
Reliance Communications -
Contact to contract course
Lloyd's Register -
Development of E-report – II
Lloyd's Register -
Electronic reporting and workflow systems
Lloyd's Register -
Enterprise Architecture for Decision Makers
Netmagic Solutions (An NTT Communications Company) -
Global technical change workshop – I
Lloyd's Register -
Global Technical Change Workshop – II
Lloyd's Register -
Integrated Customer Orientation And Sales Training
Hyva Group -
Integrated Internal Auditors Training (ISO 9001, ISO 20000-1 & ISO 27001)
Reliance Communications -
International Deliverers’ Course
Lloyd's Register -
ISO 20000 Internal Auditor Training
Reliance Communications -
ISO 9001:1994 QMS Auditor/Lead Auditor Course
Lloyd's Register -
ISO 9001:2000 Refresher Course
Lloyd's Register -
Market Intelligence training
Lloyd's Register -
OHSMS Lead Auditor Course (CII)
Lloyd's Register -
Savvion BPM Process Modeling Tool
Reliance Communications -
Scrum Master and Agile Development
Netmagic Solutions (An NTT Communications Company) -
SERA Implementation - Sales Module
Hyva Group -
Six Sigma Champions
Reliance Communications -
Six Sigma Yellow Belt Training
Reliance Communications -
Themed Surveillance Project Workshop – Asia region
Lloyd's Register -
Website Development & Maintenance Course
Lloyd's Register -
Workflow & E-report workshop (CapGemini)
Lloyd's Register -
Workflow systems – Super-user (CapGemini)
Lloyd's Register
Experience
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Zvolv
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Mumbai, Maharashtra, India
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Chief Adoption Officer
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Aug 2022 - Present
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Mumbai, Maharashtra, India
Responsible for Adoption, Expansion and Customer Success.
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Mumbai International Airport Limited (CSMIA)
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Mumbai, Maharashtra, India
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Head - IT
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Dec 2018 - May 2022
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Mumbai, Maharashtra, India
Working at the strategic level for identifying areas for commercialising MIAL’s digital spaces, introduced data-as-a-service and partner Apps eco-systemDeveloped product for sale in Global Airports—joint GTM phase (with a potential customers base of all airports across the world)Led overhaul of the communication landscape and introduced SITA’s Digital Twin for ease of operations and oversaw re-organization of the IT team to enhance productivity and efficiency besides being responsible for All IT delivery, new implementations, evaluation of new tech/ applications. Business Intelligence, Dashboards.
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Netmagic Solutions (An NTT Communications Company)
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Mumbai Area, India
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Chief Information Officer
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Feb 2010 - Nov 2018
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Mumbai Area, India
Strategized the IT landscape into one that is agile and scalable to facilitate a fast growing business (5x business growth & 7x people growth) including ideation with the COO, established governance practices, evaluation of new technology, tools, and applications including control of budget, people and vendors.Building IT roadmap for new in-house applications and outsourced applications
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Reliance Communications Ltd.
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Mumbai Area, India
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General Manager & H.O.D for Process, Quality and IT Application Development
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Aug 2007 - Feb 2010
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Mumbai Area, India
Led process, quality and application development for the Data-Center business, managed a team of BA, functional experts, PM, developers and compliance professionals. Established IT application development & governance practices and Business process improvement including governance, compliance, internal audits, and certification to various applicable industry standards such as ISO 9001, ISO 27001, ISO 20000-1. Led feasibility & ROI studies for proposed BSS tools.
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LRQA Ltd.
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Mumbai Area, India
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Senior Assessor
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Jan 2001 - Aug 2007
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Mumbai Area, India
Led digital change management for South East Asia - E-report & The Hub, part of the team managing internal processes. Development and implemented new assessment model.Ensured delivery of over 500 executive training and assessments on ISO 9001:2000 in line with the requirement of the standard and business, at all times prodding the organization to improve their systems and processes.
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Hyva Group
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India
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Area Sales Manager
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Jun 1999 - Nov 2000
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India
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ALFA-BIEN
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India
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Promoter
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Dec 1996 - Jun 1999
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India
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BOC Group
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India
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Territory Manager
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Jul 1995 - Nov 1996
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India
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Aireff Detox
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India
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Project Coordinator
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Jan 1992 - Jun 1995
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India
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Education
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1995 - 1998SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
MMM, Masters in Marketing Management -
1986 - 1991Government Engineering College, Rewa
BE, Mechanical Engineering -
1981 - 1986Jyoti Higher Secondary School
High School, Basic schooling
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