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Credentials

  • Accelerated Learning Course
    Lloyd's Register
  • Aqua Logic BPM Process Modeling Tool
    Reliance Communications
  • ARIS Process Modeling Tool
    Reliance Communications
  • Authorized Supervisors Course
    Lloyd's Register
  • Basic Six Sigma Awareness Training (ISI)
    Lloyd's Register
  • BCM (Business Continuity Management) Training
    Reliance Communications
  • Contact to contract course
    Lloyd's Register
  • Development of E-report – II
    Lloyd's Register
  • Electronic reporting and workflow systems
    Lloyd's Register
  • Enterprise Architecture for Decision Makers
    Netmagic Solutions (An NTT Communications Company)
  • Global technical change workshop – I
    Lloyd's Register
  • Global Technical Change Workshop – II
    Lloyd's Register
  • Integrated Customer Orientation And Sales Training
    Hyva Group
  • Integrated Internal Auditors Training (ISO 9001, ISO 20000-1 & ISO 27001)
    Reliance Communications
  • International Deliverers’ Course
    Lloyd's Register
  • ISO 20000 Internal Auditor Training
    Reliance Communications
  • ISO 9001:1994 QMS Auditor/Lead Auditor Course
    Lloyd's Register
  • ISO 9001:2000 Refresher Course
    Lloyd's Register
  • Market Intelligence training
    Lloyd's Register
  • OHSMS Lead Auditor Course (CII)
    Lloyd's Register
  • Savvion BPM Process Modeling Tool
    Reliance Communications
  • Scrum Master and Agile Development
    Netmagic Solutions (An NTT Communications Company)
  • SERA Implementation - Sales Module
    Hyva Group
  • Six Sigma Champions
    Reliance Communications
  • Six Sigma Yellow Belt Training
    Reliance Communications
  • Themed Surveillance Project Workshop – Asia region
    Lloyd's Register
  • Website Development & Maintenance Course
    Lloyd's Register
  • Workflow & E-report workshop (CapGemini)
    Lloyd's Register
  • Workflow systems – Super-user (CapGemini)
    Lloyd's Register

Experience

  • Zvolv
    • Mumbai, Maharashtra, India
    • Chief Adoption Officer
      • Aug 2022 - Present
      • Mumbai, Maharashtra, India

      Responsible for Adoption, Expansion and Customer Success.

    • Head - IT
      • Dec 2018 - May 2022
      • Mumbai, Maharashtra, India

      Working at the strategic level for identifying areas for commercialising MIAL’s digital spaces, introduced data-as-a-service and partner Apps eco-systemDeveloped product for sale in Global Airports—joint GTM phase (with a potential customers base of all airports across the world)Led overhaul of the communication landscape and introduced SITA’s Digital Twin for ease of operations and oversaw re-organization of the IT team to enhance productivity and efficiency besides being responsible for All IT delivery, new implementations, evaluation of new tech/ applications. Business Intelligence, Dashboards.

    • Chief Information Officer
      • Feb 2010 - Nov 2018
      • Mumbai Area, India

      Strategized the IT landscape into one that is agile and scalable to facilitate a fast growing business (5x business growth & 7x people growth) including ideation with the COO, established governance practices, evaluation of new technology, tools, and applications including control of budget, people and vendors.Building IT roadmap for new in-house applications and outsourced applications

    • General Manager & H.O.D for Process, Quality and IT Application Development
      • Aug 2007 - Feb 2010
      • Mumbai Area, India

      Led process, quality and application development for the Data-Center business, managed a team of BA, functional experts, PM, developers and compliance professionals. Established IT application development & governance practices and Business process improvement including governance, compliance, internal audits, and certification to various applicable industry standards such as ISO 9001, ISO 27001, ISO 20000-1. Led feasibility & ROI studies for proposed BSS tools.

  • LRQA Ltd.
    • Mumbai Area, India
    • Senior Assessor
      • Jan 2001 - Aug 2007
      • Mumbai Area, India

      Led digital change management for South East Asia - E-report & The Hub, part of the team managing internal processes. Development and implemented new assessment model.Ensured delivery of over 500 executive training and assessments on ISO 9001:2000 in line with the requirement of the standard and business, at all times prodding the organization to improve their systems and processes.

    • Area Sales Manager
      • Jun 1999 - Nov 2000
      • India

    • Promoter
      • Dec 1996 - Jun 1999
      • India

    • Territory Manager
      • Jul 1995 - Nov 1996
      • India

    • Project Coordinator
      • Jan 1992 - Jun 1995
      • India

Education

  • 1995 - 1998
    SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
    MMM, Masters in Marketing Management
  • 1986 - 1991
    Government Engineering College, Rewa
    BE, Mechanical Engineering
  • 1981 - 1986
    Jyoti Higher Secondary School
    High School, Basic schooling

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Industry Focus. “Software Development”

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