Experience

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  Saud Bahwan Group LLC

  • Oman

  • ASSISTANT SENIOR MANAGER (SERVICE)

    • Dec 2012 - May 2020
    • Oman

    ✔ Resourcefully achieve targets in terms of Service volumes in competitive & deadline driven environments✔ Implementing effective strategies to maximize revenue through after sales and accomplishment of revenue targets.✔ Organizing promotional After Sales campaigns and ensured accomplishment of business goals✔ Trained the team & ensured adherence to norms; reviewing periodic performance of After Sales team✔ Set up After sales objectives & streamlining processes for smooth functioning of After sales operations✔ Recognized for Highest penetrations of Recall Campaigns of TMC, Japan✔ Awarded for TQM, Best NPS scores

• 

  OMAN UNITED INSURANCE COMPANY (OUIC)

  • MANAGER – AUTO SERVICE DIVISION

    • Jun 2009 - Nov 2012

    ✔ Prepared workshop operations budget as independent division as per Capital Market Authority regulations✔ Proved highly resourceful through timely upgrading workshop to match increasing brand quality requirements✔ Prepared effective strategies to increase business through selling new policies to corporate houses✔ Honed in evaluating complex repairs by dealerships through audits / Quality Checks for premium brands✔ Took initiatives and Introduced Incentive schemes based on KPI resulting in quick turnaround of repairs✔ Played a stellar role in bringing down repairs process to 30 working days

• 

  Oman Marketing & Services Co (Omasco)

  • Oman

  • National Service Manager (Marine)

    • Jul 2007 - Jun 2009
    • Oman

• 

  Oman Marketing & Services

  • Oman

  • National Service Manager HONDA

    • Nov 1997 - Jun 2007
    • Oman

• 

  Tata Group

  • Bengaluru, Karnataka, India

  • Inspection Officer

    • Jun 1995 - Nov 1997
    • Bengaluru, Karnataka, India

• 

  Sai Service India

  • Pune, Maharashtra, India

  • Works Manager

    • Jun 1989 - Jun 1995
    • Pune, Maharashtra, India