Experience

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  Globe Life American Income Division: Moore Organization

  • Life Insurance Agent

    • Feb 2024 - Present

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  Maintain Logistics Group

  • Conyers, Georgia, United States

  • Over the Road Driver

    • Oct 2023 - Oct 2023
    • Conyers, Georgia, United States

    Transport and deliver freight and various vehicles, over the road over long distances in a safe, efficient, timely and legal manner. Hook and unhook trailers; secure freight. I was responsible for vehicle maintenance; I complied with all safe work practices, policies, and processes at all times. Completed and verified paperwork for accuracy.

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  Norton Transport

  • Ringgold, Georgia, United States

  • Over the Road Driver

    • Apr 2023 - Oct 2023
    • Ringgold, Georgia, United States

    Transport and deliver freight and various vehicles, over the road over long distances in a safe, efficient, timely and legal manner. Hook and unhook trailers; secure freight. I was responsible for vehicle maintenance; I complied with all safe work practices, policies, and processes at all times. Completed and verified paperwork for accuracy.

• 

  Stevens Transport

  • Dallas, Texas, United States

  • Truck Driver

    • May 2022 - Feb 2023
    • Dallas, Texas, United States

    I was responsible for transporting goods from one location to another, abiding by traffic laws and ensuring safe unloading and delivery at my destinations.

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  The Spot Eatery Bar & Lounge

  • Monroe, North Carolina, United States

  • Bartender Manager

    • Nov 2019 - Apr 2022
    • Monroe, North Carolina, United States

    I delegated tasks to staff. Selected and purchased liquor and other supplies. Oversaw staff, including bartenders and barbacks, and, in some cases, bouncers, wait staff, and/or kitchen staff as well. Hired, trained, promoted, and, when necessary, disciplines or fired staff.

• 

  Shadow1 Painting & Remodel

  • Charlotte, North Carolina, United States

  • Project Manager

    • Sep 2020 - Jan 2022
    • Charlotte, North Carolina, United States

    I identified the project's goals, objectives, and scope and creates a project plan that outlines the tasks, timelines, and resources required to remodel residential properties.

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  AAA Carolinas

  • United States
  • Consumer Services
  • 700 & Above Employee

  • Customer Service Manager

    • May 2017 - Jun 2019

    • Develop and implement customer service policies and procedures• Virtually managed a team of eleven team members • Define and communicate customer service standards• Review and assess customer service contracts• Oversee the achievement and maintenance of agreed customer service levels and standards• Direct the daily operations of the customer service team• Plan, prioritize and delegate work tasks to ensure proper functioning of the department• Ensure the necessary resources and tools are available for quality customer service delivery• Review customer complaints• Track customer complaint resolution• Handle complex and escalated customer service issues• Monitor accuracy of reporting and data base information• Analyze relevant data to determine customer service outputs• Identify and implement strategies to improve quality of service, productivity and profitability• Liaise with company management to support and implement growth strategies• Co-ordinate and manage customer service projects and initiatives• Ensure budget requirements are met• Develop career pathing for customer service agents• Identify and address staff training and coaching needs

  • Accounting

    • Jan 2017 - May 2017

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  Walmart Corporate Global Shared Services

  • Charlotte, North Carolina Area

  • Account Specialist

    • Sep 2016 - Jan 2017
    • Charlotte, North Carolina Area

    • Notified management of quality issues or concerns• Identified data trends and system & process issues to communicate to stakeholders• Shared process improvement suggestions• Performed quality checks of documents processed• Investigated and updated financial systems to resolve exceptions• Ensured documents were processed with Walmart procedures and in accordance with applicable laws and regulations• Maintained data tracking logs for metric, production, and compliance reporting• Validated accuracy of supporting documentation used in exception processing• Interpreted and posted information• Allocated income or expenses when processing documents; validated and recorded transactions to subsidiary ledgers; entered journal entries for financial statements• Matched data from various sources to posted transactions for processing• Identified items (for example, documents, claims, receipts) for escalation• Verified customer information (for example, name, vendor number) in systems

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  Red Ventures

  • Charlotte, North Carolina Area

  • Sales Representative

    • Apr 2016 - Jul 2016
    • Charlotte, North Carolina Area

    High energy, competitive, motivating, challenging, High Paying, Awesome place to work!

• 

  AAA Carolinas

  • United States
  • Consumer Services
  • 700 & Above Employee

  • Accounting Team Lead

    • Sep 2011 - Jul 2015

    Responsible for the processing and supporting of complete, accurate, and timely valuation and financial statement informationReviews various balance sheet account reconciliations in order to oversee accounting areasCoordinates monthly and annual close of the booksConducted audits monthly and annuallyManages assigned accounting staff, including workflow analysis, conflict resolution, and work reviewProvides leadership and mentors employees. Trains and develops employees to successfully perform current responsibilities and encourages development of staff for future roles. Forms effective teams and cultivates a work environment that fosters teamwork. Interprets and ensures consistent application of organizational policies.Initiates personnel actions, including performance and compensation reviews and disciplinary actions.

  • Accounting Assistant

    • Sep 2011 - Jul 2014

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  Sprint Nextel

  • Key Holder

    • Oct 2010 - Sep 2011

    Supervise employees to complete tasks and achieve goals in the absence of store management.Manage sales floor and drives retail and salon by: addressing guest concerns, coaching employees, and mitigating product loss in the absence of store management. Ensure that daily merchandising flexing process, daily replenishment process, Key Corporate Communications, and store cleanliness standards are properly executed when opening or closing. Open and closes the store following proper procedures documented in the opening and closing checklist.Ensure that registers are properly opened and closed, doors are opened and locked and alarms are set correctly.