Experience

• 

  Tendahealth

  • Centurion, Gauteng, South Africa

  • Medical Aid Broker-Bonitas

    • Dec 2020 - Present
    • Centurion, Gauteng, South Africa

• 

  AfroCentric Group

  • Johannesburg Area, South Africa

  • Gems Contributions and Debt Management Call Centre Agent

    • Jul 2018 - Nov 2018
    • Johannesburg Area, South Africa

    To resolve medical aid queries of members and other stakeholders through a call center environment. Duties: • Handle telephone queries within standards and service level agreements. • Correctly route all escalated calls to correct departments. • Professionally handle automated authorizations. • Accurately capture data. • Professionally handle all client communications.• Assist in other departments within the business unit when the need arises. • Meet delivery objectives through working with other team members and within and linked tothe department/project. • Resolve operational performance variations and problems and escalate unresolved issues tohigher levels. • Ensure delivery targets/objectives are met and operate in a supportive manner to achievesuccessful delivery

• 

  MPC Connect

  • Bryanston

  • English Language Teacher

    • Jan 2017 - Jun 2018
    • Bryanston

    Tutoring and mentoring of the English Language to foreign international students via online channels. Duties: • Tutoring and mentoring foreign international students the English language via onlinechannels. • Maintaining monthly ratings in accordance to Business standards and contractualagreements. • Providing coaching and mentoring to students with regards to feedback on their progressfrom their online lessons. • Providing recommendations for students to improve their vocabulary level in English. • Providing feedback reports to students and clients. • Accurately capturing, analysis and feedback of individual daily, weekly and monthly technicalreports and statistics.

• 

  Medscheme

  • Roodepoort, Gauteng, South Africa

  • Call Center Agent

    • Apr 2016 - Jun 2016
    • Roodepoort, Gauteng, South Africa

    Responsible for the growth of the Fedhealth member base through the conversion of leads anddirect telephonic marketing of Fedhealth Medical Aid and value added products such as SanlamReality Health and Sanlam GAP cover. Duties: • Dialling and working leads received to convert to sales. • Inbound and outbound direct sales of Fedhealth Medical Aid, Sanlam GAP cover and SanlamReality to potential members. • Client liaison functions with regards to potential members to Fedhealth Medical Aid. • Advisory and intermediary functions with respect to direct sales of Fedhealth MedicalScheme. • Adhoc duties in terms of escalations and queries.