Experience

• 

  Johns Hopkins Medicine

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Trainer

    • May 2022 - Present

    A trainer involved in the electronic medical records system Epic, my role is to help train current Johns Hopkins employees on a new initiative regarding messaging and office workflows.

  • Patient Access Specialist

    • Mar 2019 - May 2022

    Customer facing role, receiving inbound calls from patients and physicians requesting services within JHCP. Coordinate complex appointment scheduling and ancillary services required in order to provide excellent customer service. Utilize company UI to schedule and track all customer interactions through our CRM system. Ensure all customer needs are met by utilizing internal UI systems to track and resolve tasks.

• 

  Monument City Brewing Company

  • Baltimore, Maryland

  • Event Staff

    • Sep 2018 - Aug 2019
    • Baltimore, Maryland

    Facilitate promotional events for Monument City Brewing Company at client locations within the central Maryland region. Promote the company and products through tastings and special event nights by interfacing and meeting with potential customers, tailoring interactions to their individual tastes.

• 

  D.C. United

  • Event Operations Staff

    • Mar 2016 - Aug 2019

    Set up and break down of game day events. Set up includes the pitch, on-field events, field level seating and signage, concourse, tailgate, and entry gates.

• 

  Twenty20 Cycling

  • Baltimore, MD

  • Sales Associate

    • Mar 2018 - Dec 2018
    • Baltimore, MD

    Assist customers on the sales floor, schedule service appointments, and maintain a neat and organized store and product displays.

• 

  Peabody Heights Brewery

  • Baltimore, Maryland

  • Events and Marketing Intern

    • Dec 2017 - May 2018
    • Baltimore, Maryland

    Assist the General Manager in various activities regarding social media marketing, updating Wordpress page, scheduling food trucks, and planning events.

• 

  Washington Nationals

  • Washington D.C. Metro Area

  • Street Team Marketing

    • May 2017 - Dec 2017
    • Washington D.C. Metro Area

    Street marketing for the Washington Nationals, includes promotions at various events in the DC area, ticket sales, and giveaways.

• 

  The Y in Central Maryland

  • Towson, MD

  • Fitness Coach

    • Aug 2015 - Oct 2017
    • Towson, MD

    Work on fitness floor as the main point of contact for members. Build relationships with members to create a welcoming experience, onboard members to online workout program, and maintain a safe and enjoyable space.