Experience

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  511 Foodservice

  • Milton, Ontario, Canada

  • Customer Experience Specialist

    • May 2024 - Present
    • Milton, Ontario, Canada

    Responsible for overseeing the satisfaction of customers as it pertains to all operational functions of the company. Highly detail-oriented, and the ability to multi-task and work independently in addition to a team environment.

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  Goldman Sachs

  • United States
  • Financial Services
  • 700 & Above Employee

  • Senior Analyst

    • Dec 2022 - Jun 2023

  • Analyst - Team Leader

    • Jan 2019 - Dec 2022

  • Contact Center Specialist

    • Feb 2018 - Dec 2018

• 

  Mary Kay Inc.

  • United States
  • Personal Care Product Manufacturing
  • 700 & Above Employee

  • Customer Relations Team Leader

    • Mar 2016 - Feb 2018

    Running the day to day Customer Relations team's processes.

  • Customer Relations Associate

    • Nov 2014 - Mar 2016

    Providing essential support to the Independent Sales Force through effective telephone & Email communications.Print, collate & process new Independent Beauty Consultant Agreements and orders received via Email from Independent Sales Force.Process Product Replacements & Order Discrepancies.Processing of Unit and Consultant EU Transfers.Tracking deliveries and arrange re-delivery of parcels that have been returned to company by liasing with the warehouse staff and Independent Sales Force.Maintaining and archiving of department files while ensuring that details of all procedures and programmes are kept up-to-date within the department by liasing with other departments.

• 

  Viagogo

  • United States
  • Entertainment Providers
  • 200 - 300 Employee

  • Problem solving specialist

    • Feb 2014 - Nov 2014

    Keeping accurate and informative records of interactions, following up queries and solving unresolved issues as necessary.Managing customers account; dealing with it electronicaly and over the phone efficiently.Processing orders,forms,applications and requests.Communicating with other internal departments.Making sure all escalations are dealt with and closed.

  • Customer Service Associate

    • Nov 2012 - Jan 2014

    Resolve all inbound telephone enquiries from our customers to the highest standard. Answer all customer email queries.Respond to all written enquiries from customers. Take ownership of all enquiries from start to finish keeping customers updated throughout the process.Help the team deliver a customer experience that is industry leading. Improve customer experience by listening to customers and clearly identifying their needs