Experience

• 

  NHS

  • Wales, United Kingdom

  • Business administration officer

    • Dec 2022 - Present
    • Wales, United Kingdom

• 

  Target Group

  • United Kingdom
  • Financial Services
  • 700 & Above Employee

  • Client Service Desk Administrator Co-ordinator

    • Aug 2021 - Nov 2022

  • Customer Service Executive

    • Jul 2020 - Aug 2021

• 

  4 Muddy Paws

  • Griffithstown

  • Owner

    • Mar 2018 - Jul 2020
    • Griffithstown

• 

  Black Horse Finance

  • Cardiff

  • Debit collector

    • Dec 2003 - Oct 2011
    • Cardiff

    Analyse and work to set targets.Able to adapt and adjust to any programme or criteria.Hard working and flexible.Punctual and reliable.Work in a team and on my own.Eager to learn new skills.Good communication skills.Customer service or enquiries experience. Good negotiation and evaluation skills.Taking payments by Credit/Debit card. Set instalment plans and checking on payments on each case.Investigation and Tracing customers if they did not pay.Passing accounts to external debit collections Passing accounts to solicitors for attachment of earnings, repossession or county court judgment.Working with out side agents such as car/caravan dealers, debit management companies, solicitors etc.

• 

  Northen Rock Plc

  • Gosforth

  • Customer Service Supervisor

    • Mar 2001 - Aug 2003
    • Gosforth

    Starting position:  Insurance advisor Promoted position:  Customer Service Team Leader Key skills:       Adhere to company guidelines and company policy's.IT skills - word/excel- company website and banking systems.Watching Symposium - ensuring all staff logging on the telephones at all times.Ability to plan, prioritise, organise and work to set targets.Observe and check individual staff work such as call listening side by side and remote.Uploading scoring/holiday/sickness and late reports on personal management performance measurement chart.Informing all staff of changes/training with in the company Prepairing and co-ordination out incentives throught the financial year with the budget provided to the department.Able to adapt and adjust to any programme or criteria.Dealing with FOS (Financial Ombudsman Service).Sending daily reports to managers.Hard working and flexible.Punctual and reliable.Eager to learn new skills.Good communication skills.Customer service or enquiries experience. Good negotiation and evaluation skills.Mediating between disgruntled members.Good sales skills.Couses Attended while working at Northern Rock Plc:Financial ombudsman service complaint HandlingSales Advisor courseMoney Laundering System training Team Leader workshop

• 

  Blurb Direct

  • Newcastle upon Tyne, United Kingdom

  • Sales advisor

    • Nov 2000 - Mar 2001
    • Newcastle upon Tyne, United Kingdom

    My job entailed various office Administration, It skills working on company's Website and use of word & Excelltaking inbound and outbound callsData entering Customers personal data Selling mobile telephones Taking credit/debit card details for transactions to proceed.Informing customers of the service and delivery dates.Credit checksWorked well to hit sales targets/benchmarks

• 

  Greggs

  • Gosforth

  • Factory assistant/QA

    • Mar 1999 - Nov 2000
    • Gosforth

    I worked on the factory floor, which entailed working with food, my duties entailed packing and sorting, administration - keeping a log and recording the of the number of trays and pallets, temperature levels every half hour, waste, (QA Department) keeping a log of the weight's and size of the products and working in the guillotine area keeping all areas clean and tidy and hazard free.I started working with Greggs Plc through Prime Time Recruitment Ltd in November 1999 and was taken on by february 2000.

• 

  Northumbrian Fine Foods

  • Gateshead

  • Machine operative/Team Leader

    • Jun 1994 - Mar 1999
    • Gateshead

    My duties entailed working in a food environment, operation/ feeding and sorting biscuits, changing the packaging rolls for various department store, ensuring the correct day/time and shit codes (this is known as the best before date), fixing the machine if it broke down, assembling boxes and tins for the production, my main job was working as a stand in Team Leader 'when required' (I covered for sickness, holiday, training and when running extra line/shifts.Running the production line I was in charge of 13 factory workers, recording  the hourly quality control checks - checking the texture and the appearance of the product, day/night shift codes, checking bar scanning on packets and cases, recording the hourly number of products generally making sure everything is correct to the spec, keeping the lines running to the target given and making sure that the factory floor was hazard free and clean and tidy.During my employment with Northumbrian Fine Foods Plc I passed a basic food and Hygiene course, manual handling techniques and basic health and safety course.I started working with Northumbrian Fine Foods through ABC Contractors and was given a full time permanent contract.

• 

  Family business

  • Gateshead

  • Sales Assistant

    • Oct 1990 - Jun 1994
    • Gateshead

    This was a family business selling baby clothes on a stall in the metro centre in Gateshead, I opened the stall displaying all the products, stock control, keeping sale records, cash handling, customer service, generally running a small business on day to day bases.