Experience

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  UpSlide

  • New York, United States

  • Business Development Representative

    • Apr 2024 - Present
    • New York, United States

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  Freelance (Self employed)

  • Social Media Manager & Brand Specialist

    • Oct 2017 - Present

    I manage three social media accounts, successfully growing the internet community by 68,000+ through strategic content creation and audience engagement. Proficient in pitching and collaborating with ten brands monthly, I have cultivated long-term relationships that drive sales and boost revenue.Additionally, I have demonstrated entrepreneurial skills by creating and managing a successful hair care business, generating over 2,000 organic sales in the first quarter.

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  Equinox

  • Customer Service Representative

    • Aug 2021 - Dec 2022

    I have a proven track record as a customer service representative with a focus on driving revenue growth through effective upselling, resulting in a 25% increase in member transactions and sales. My exceptional multitasking skills are demonstrated by successfully managing and screening 50+ daily interactions across various channels. I am known for delivering outstanding customer service, adeptly addressing and resolving customer complaints to transform challenges into opportunities for positive engagement.

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  Columbia University

  • New York, New York, United States

  • Library Assistant

    • Sep 2015 - Jun 2019
    • New York, New York, United States

    With a keen eye for detail, and a proficiency in library resources I provided stellar customer service by using interpersonal and communication skills to explain concepts to diverse groups. Skilled in providing technical support, I addressed hardware and networking concerns. I efficiently handled daily calls, answered reference questions, and assisted supervisors in team onboarding through training and feedback.

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  PwC

  • United States

  • Financial Service-Technology Consulting

    • May 2014 - Sep 2014
    • United States

    I spearheaded workflow optimization and efficiency initiatives across two offices by managing travel logs and out-of-office trackers. Provided crucial support to supervisors through drafting emails, creating presentations, document review, and maintaining updated Excel spreadsheets on SharePoint. A detail-oriented team player with a strong desire to learn, I maintained interest in industry trends and knowledge.

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  UBS Investment Bank

  • weehawken, NJ

  • Group Technology Intern

    • May 2012 - Sep 2012
    • weehawken, NJ

    I conducted thorough testing of financial advisors' VoIP services, utilizing Excel to record, track, and analyze essential metrics. Also I presented insightful data analyses to senior managers, offering solutions to address technology issues such as bugs and dropped calls.