Experience

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  Qwork.my

  • Malaysia

  • Chief Piper - Business & Talent Development

    • Jul 2020 - Present
    • Malaysia

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  Establishments in F & B, Education, Wellness, People Development, HR

  • Kuala Lumpur, Malaysia

  • Learning & Growth Program Leader

    • Jul 2017 - Present
    • Kuala Lumpur, Malaysia

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  Quorse

  • Malaysia

  • Client Success Manager

    • Dec 2017 - Jun 2018
    • Malaysia

    Asia’s #1 online training marketplace that connects learners with trainers who seek a value-added training experience on a single platform. * Enhanced the content of the chat support system* Advised learners and customers locally and internationally on training programs. * Sourced for suitable programs and subject matter experts and trainers as per client's learning needs* Was responsible for ensuring the coordination of program execution till successful completion including pre and post support

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  Leaderonomics

  • Selangor, Malaysia

  • Learning and Growth Partner

    • Jan 2017 - Jun 2017
    • Selangor, Malaysia

    Partnering with leaders in human resource and business in diagnostics and identifying gaps and needs as well as to develop impactful proposals that meet the expectations of theclient.Job Scope:• Engagements with clients to better ascertain and understand learning needs and to customized learning intervention to address the internal challenges, embody change and narrow learning gaps• Execution of such intervention in terms of growth partner support before, during and after the customized development journey• Liaising with all internal and external parties in ensuring all deliverables are timely, meaningful and impactful in developing leaders of the organization.

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  Training.Com Asia

  • Selangor, Malaysia

  • Business Support Manager

    • Oct 2010 - Dec 2016
    • Selangor, Malaysia

    Heading the program development team in ensuring quality of trainers and programs match with business needs including liaising with the relevant bodies locally and internationally on requirements, incentive projects, e-learning, training schemes and re-certification.• Liaison and coordinator of all products and regulatory work by/ with partners • Engaging and strengthening the portfolio of active trainers in line with business direction• Sourcing for trainers and specialists for value-added and certified soft skill and IT training programs• Preparing proposals and tenders for new learning and development projects • Content development and maintenance of website• Quality control of trainer’s delivery and participant’s manuals• Overseeing the issuance of trainer’s purchase orders• Timely online submission and approval of programs for incentive schemes • Preparing brochure content and layout for marketing• Participating in strategic partner events• Supporting management in research on projects and product dissemination to relevant departments and bodies Regulatory Work with :• Human Resource Development Fund• Malaysia Digital Economy Corporation • Society of British Businesses, UK • HR Certification Institute, USA • Quint Wellington Redwood • Rosetta Stone, USA Digital Experience :Quorse ( www.quorse.com) - Content development for Asia’s #1 online training resource marketplace to discover digitally a vast array of courses anywhere, anytime. Main back-end support of program and trainer database

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  Network Mileage

  • Selangor, Malaysia

  • Implementation Consultant

    • 2012 - 2014
    • Selangor, Malaysia

    Secondment for two years while working for Training.Com Asia to work on: SAInS ( Skills Assessment Intelligence Service) * Development of the cloud-based employee training assessment and development management tool (www.sains2u.com) which provides tracking of training needs, training records, assisting HR managers in talent development and managing talent gaps by implementing the most appropriate training courses to employees. • Liaising with relevant partners for solution showcase, implementation and adoption.Job Scope:• Business Development• Conceptualized, recommended and developed Trainer Member module • Development of Member and Career Assessor Tool • Implemented new marketing strategies to promote Member module and achieved target of 10,000 members for two years in a row• Initiated the implementation of E-certs for training programs• Oversaw the administration of Help Desk for members• Project team for implementation and showcase at partner events• Prepared brochure content and layout for marketing• Developed corporate profileProjects: Talent Corporation Malaysia Berhad (www.talentcorp.com.my) • Proposal documentation and submission for GEMS and Upskilling 2.0 programs to enhance graduate employability and build talent pipeline for key economic areas IM4U- QWORK- INFO TREK Get Skilled Get Employed Pilot Program - June 2015* Project team lead to increase undergraduates future employability and demand for flexi work solutions EASY for Small & Medium Enterprises – Jan 2014• Project team representative for showcase and adoption of new solution tool• Preparing of proposal and scope of work for implementationMicrosoft Partners Network Community Events – 2012 - 2013• First time achievement: SAInS in collaboration with Info Trek, an IT training provider won the 2013 Microsoft Learning Award

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  Institute of Professional Advancment

  • Kuala Lumpur, Malaysia

  • Senior Program Manager

    • Aug 1997 - Oct 2010
    • Kuala Lumpur, Malaysia

    Developed new business, formulated and organised training programs in English & Bahasa Malaysia, ensured quality of training manuals and event management. Achieved more than RM3.0 million in training revenues.• Introduction of accredited programs & value added training by recognized Asia-Pacific trainers• Sourced for international professional bodies for affiliation and accreditation• Implemented new marketing strategies to promote and expand projects locally and overseas• Conceptualized new training methods• Oversaw the administration of each event• Client management• Managed web marketing initiative• Developed corporate profile Regulatory Work• Human Resources Ministry, Ministry of Education and the National Accreditation Board• Dealt with ministers, deputy ministers and their spouses Establishment• Project costing and feasibility of setting up a new training centre /schoolProjectsAnnual Secretaries Conference• Researched program content and ensured contemporary issues were addressed• Sourced for practitioners/ experts in the field to present the various sessions• Coordinated with foreign professionals and related organisations• Prepared event brochure layouts, copy and final artwork coordination• Negotiated and coordinated with hoteliersWorking Paper to Expand the Presence of International Association of Administrative Professionals (IAAP), USA in Asia• Qualified Office Secretary (QOS) certification, an American certified program specially formulated for students in Malaysia (mid-level) as a practical and interactive alternative to its UK qualification.• Secured the exclusive rights to administer the Certified Administrative Professional (CAP) and Certified Professional Secretary (CPS) examinations in Malaysia• Issued IAAP certification and accreditation of continuing education units (CEUs) for current office professional short courses

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  Institute of Professional Advancement

  • Kuala Lumpur, Malaysia

  • Program Manager

    • Mar 1993 - Jul 1997
    • Kuala Lumpur, Malaysia

    Main responsibilities:Researched specialized training areas, identified target audience needs, feasibility and market scope, sourced and negotiated for trainers/ experts in the field, prepared event brochure layout, copy and final art work, ensured quality of training manuals, coordinated detailed promotional plan of event and managed the entire event. Achieved more than RM2.0 million in training revenues.ProjectNational Supervisors Congress• Spearheaded this first –time event for Malaysia• Worked with the media for press coverage

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  AVN-Asia Pacific Broadcasting Union

  • Kuala Lumpur, Malaysia

  • Observer cum Scriptwriter

    • Dec 1988 - Mar 1989
    • Kuala Lumpur, Malaysia