Experience

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  TFI International Inc.

  • North Reading, Massachusetts, United States

  • Inbound Dispatch Clerk/Appointment Clerk

    • Aug 2019 - Nov 2023
    • North Reading, Massachusetts, United States

    Daily tasks consist of preparing the driver's bills for designated route and dispatching to the road. It also includes general office duties respective to the supported group, such as data manipulation, planning, package handling, shipping, customer support operations via the phone, and making freight delivery appointments.

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  Jackson Hewitt Tax Service Inc.

  • North Reading, Massachusetts, United States

  • Tax Preparer

    • Jan 2019 - Apr 2019
    • North Reading, Massachusetts, United States

    As a tax preparer, I was responsible for providing guidance, explaining, preparing, and completing accurately tax-related forms for clients, including multiyear, multistate, year-end tax forms and provide clients with IRS audit support. Complete E-filing, provide printed copies of returns for clients to review, sign and e-file these forms to IRS and state agencies.

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  Instrumentation Laboratory

  • Technical Support Specialist

    • Jan 2008 - May 2018

    Provide technical assistance to customers and company field personnel across multiple product lines.Troubleshooting over the phone, answering a broad range of technical questions regarding instrument performance, instrument capabilities, QC concerns and other product concerns .Provide a first line contact on phone calls for instrument assistance (hardware/software/methodology) .Troubleshoot instrument problems with customers and company field personnelDevelop and conduct Technical Support Group in service for GEMDraw ABG syringes

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  Kindred Hospital Boston

  • Respiratory Therapist

    • Jan 1994 - Dec 2007

    Work in collaboration with primary care physicians, and other disciplines in patient care planPatient and family education of therapy for independent careManage ventilators in a sub-acute care settingMaintain patient records with Protouch computerized charting systemEvaluate and recommend individual patient careDraw arterial blood gas samples, analyze and interpret resultsMember of Customer Service CommitteePerform EKG’sAssist with bronchoscopy proceduresChange tracheostomy tubes

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  Genesis Health Care – Respiratory Health Services

  • District Manager

    • Jun 2006 - Dec 2006

    Merrimack ValleyRound at multiple facilities to assure residents on service receive appropriate careSet goals and care plans for residents on serviceConduct re-evaluation and complete discharge summariesAssure timely completion of medical reports and billing informationCoordinate scheduling with supervisors to ensure appropriate staffing levelsLiaison with regional director and facility directors to develop consistent policies and procedures, and effective communicationExecute staff payroll procedures, and human resource functions including hiring, discipline and termination

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  Northern Essex Community College

  • Instructor

    • Jan 2005 - Jan 2006

    Present classroom lecture and lab instructionProvide individual instruction in an open lab settingWork with program director and department director to develop course syllabus and curriculum

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  Woburn Nursing Center

  • Respiratory Care Consultant

    • Jan 1996 - Jan 1997

    Evaluate and recommend therapy for patientsProvide inservices and education on respiratory physiology and treatments to staff

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  New England Medical Center

  • Respiratory Therapist

    • Jan 1992 - Jan 1994

    Manage ventilators in intensive care settingsPerform overnight oximetry studiesEvaluate and manage BiPAP and facial CPAP set-upsAdminister Pentamidine treatments

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  Symmes Hospital

  • Respiratory Therapist

    • Jan 1990 - Jan 1992

    Manage ventilators in an intensive care settingAssist in patient intubationChest PhysiotherapyPerform cardio-pulmonary resuscitation in emergency situationsDraw, analyze and interpret results of arterial blood gas samplesAdminister bronchodilator therapyPrepare and present lectures to nursing studentsInstruct outpatients on home physiotherapyPerform pulmonary function testing for inpatient/outpatient care