Experience

• 

  Wisconsin Department of Transportation

  • La Crosse, Wisconsin, United States

  • Financial Specialist

    • Sep 2019 - Present
    • La Crosse, Wisconsin, United States

• 

  Minnesota State College - Southeast Technical

  • Winona, MN

  • Retention Advisor/Check & Connect Coach

    • Aug 2015 - Sep 2018
    • Winona, MN

    Utilizing the Check & Connect Student Engagement Intervention Model to help students have better outcomes in earning higher grades, degree completion, and finding quality employment after graduationCase management of at-risk students encompassing relationship building, problem-solving, and persistence to help students overcome challenges Stimulated student motivation to prevent drop out and promote degree completionIdentified demands of the college environment and highlighted opportunities for academic successOffered information and referral for internal support services and external community resourcesProvided knowledgeable academic advising to new, returning and current pre-nursing and liberal arts studentsEmpathetically listened to and supported students with mental health issuesTaught Student Success Seminar workshops and for credit College Success courseSupported students in identifying career goals, career exploration, and decision makingAssisted and provided insight on resumes, cover letters, and job searchCollaborated with all warning status students to develop personalized success plans and monitor them on a weekly, bi-weekly, or monthly basisFacilitated and supported communication and problem solving between students and facultyGuided students through the academic appeals process and determined re-enrollment opportunityUtilized Starfish Early Alert system to ensure student success through individual follow-up with students

• 

  Western Technical College

  • United States
  • Higher Education
  • 700 & Above Employee

  • High School Relations Associate

    • Sep 2010 - May 2015

    Conducted monthly high school visits and case management of prospective students from fourteen district high schools Presented program and career information in individual settings, high school classes, parent nights, and Wisconsin Education Fairs Collaborated with high school counselors regarding visits, student’s interests, testing and kept them informed of any college or program changesDeveloped and implemented recruitment strategies to identify prospective studentsConducted career inventory assessments to promote career decision makingAssisted in making a seamless transition from high school to college enrollment Proctored Compass testing at remote locations to include interpreting test scores, advising students on next steps, and referral to support services within the college

  • Enrollment Services Advisor

    • Dec 2007 - Sep 2010

    Accurately provided information on program requirements to prospective and current studentsSupported students in the enrollment process and academic planningAssisted students in the identification of career goals and program choiceMaintained knowledge of all college programsEffectively assisted students with building desirable class schedules Compassionately informed prospective students of academic deficienciesInterpreted assessment testing and referred students to remedial coursesUtilized Transfer Information System (TIS) when advising transfer studentsMaintained working knowledge and ability to utilize PeopleSoft

  • Enrollment Services Assistant and Teacher's Aide

    • Jan 2001 - Dec 2007

    Clearly answered and explained admissions questions and general program criteriaPrecisely imaged/scanned student records for electronic preservationUtilized PeopleSoft to enter all main and extended campus, new student, re-entry, and program change applicationsSpearheaded and solely managed the "Call Center;” handling all incoming calls to the college as they related to program/college admission and student statusEffectively assisted students with scheduling and registration consistent to their academic planProcessed student transcript requests in a timely mannerSupervised and trained student Work Study participantsAnswered multi-line phone system; troubleshot and problem solved student’s difficulty inutilizing the telephone registration systemInstruction of the English language to refugee and international studentsNurtured students in the ESOL lab whose academics ranged from no education to doctorate degreesEncouraged, motivated, and supported ESL students experiencing hesitation speaking English aloudSupported students who were strengthening their reading skills for GED/HSED testing or to meet college program requirementsPromoted a culture of acceptance, access, inclusivity, and equity